Matthew Bowles
Principal IT Management Consultant,
Pink Elephant
Date: Wednesday, July 31, 2024
Time: 12:00pm New York | 5:00pm London
There is a lot of excitement brewing over PDC’s integratedITSM™ designation scheme! Why? Because the courses address many of the gaps missing from other ITSM frameworks. Pink Elephant is offering all the certification courses in the scheme, which includes six designations.
Join Matt for this webinar, which will include an overview and explanation of the nine very specific components/building blocks that must be considered for the successful management of every ITSM process. The overview is taken from content that is part of integratedITSM™ Essentials, one of PDC’s designation scheme certification courses.
The webinar will also provide an overview of the designations and a brief explanation of The integratedITSM™ System and the three very specific levels of integration that IT organizations should consider in order to achieve optimal business value.
With close to 30 years in the IT industry, Matthew’s IT service management knowledge and implementation experience includes real-world roles as a senior IT operations director as well as a principal consultant who has helped a multitude of CIOs and organizations with process improvement initiatives.
Matthew Bowles
Principal IT Management Consultant,
Pink Elephant
Date: Wednesday, August 14, 2024
Time: 12:30pm New York | 5:30pm London
There is no doubt that the key role of the IT Business Relationship Manager (BRM) is becoming increasingly vital as business units come to depend more on technology to drive business value.
The need to have a designated role to ensure strong communication between IT and other business units and departments has never been greater. However, to be effective, BRMs must possess a deep understanding of an organization’s business processes, goals, and objectives. Acting as an intermediary between IT and other departments, a BRM plays a big part in reducing business and IT barriers. In this webinar, Matthew will give a summary of the core principles of business relationship management and how to establish, build, and maintain the relationship between IT as a service provider and internal business stakeholders.
This overview is taken from content that is part of Pink’s certification course, IT Business Relationship Manager and is part of PDC’s designation scheme.
With close to 30 years in the IT industry, Matthew’s IT service management knowledge and implementation experience includes real-world roles as a senior IT operations director as well as a principal consultant who has helped a multitude of CIOs and organizations with process improvement initiatives.