Business Relationship Management – Process Maturity Workshop

PINKMASTERCLASS SERIES

PinkMasterClass is a series of live, virtual ½-day workshops where you can learn from the world’s very best ‘master’ consultants and trainers on many different and specific subjects related to IT service management, process management, artificial intelligence (AI), organizational change management, business relationship management, and many more.

No need to leave your work duties for long multi-day courses. If you are not interested in, or don’t need certifications, these ½-day workshops are ideal for you. And the great news is that you can still learn from Pink’s very talented faculty – the most respected and experienced authorities in the industry.

We are also very proud that many PinkMasterClass subjects are unique to the industry and not taught by any other training organization.

Not only can YOU benefit from these ½-day workshops, but we can also present any of these to your entire team – contact info@pinkelephant.com for options or use the Chat feature by clicking on the pink circle in the bottom right of this page.

There are many PinkMasterClass workshops to choose from. For a complete list view the schedule-at-a-glance

WORKSHOP OVERVIEW

Attend this session to better understand what ‘business relationship management’ really means! Matthew will take you through numerous key learning points not taught by any other training supplier about what it really takes to establish and manage a highly effective business relationship management process and activities.

In part one, Matthew will use content taken from Pink Elephant’s certification courses, integratedITSM™ Essentials and IT Business Relationship Manager, to describe what IT service management and business relationship management are and how they enable business value. Followed by a review of what a ‘process’ is and its many components, he will also provide an overview of the key IT service management processes and capabilities that are considered must-haves for any IT organization. There will then be a discussion about process management and a review of the building blocks for effectively establishing and managing the specific activities and processes featured in the workshop.

Part two includes a review of the concept of process maturity. There will be an explanation of the CMMI (Capability Maturity Model Integration), which consists of five levels and was developed at Carnegie-Mellon University. There will also be a discussion about each of the five levels and their relevance to process management.

In part three, Matthew will walk attendees through a multi-question assessment for business relationship management using Pink’s assessment approach and questionnaire taken from PinkSCAN™, Pink’s IT service management assessment tool. This is based on the CMMI model described in part two.

With close to 30 years’ industry experience, Matthew’s IT service management knowledge and implementation experience includes roles as a senior IT operations director as well as a principal consultant who has helped a multitude of CIOs and organizations with process improvement initiatives. As he takes attendees through how to establish a highly effective business relationship management process and activities, Matthew will also share many valuable here’s-how-to-really-do-it insights based on his highly experienced background.

COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Participants may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use .

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.