ITIL 4 Foundation

PINK ELEPHANT IS THE WORLD’S ITIL® 4RUNNER!

When it comes to ITIL and IT Service Management, Pink continues to stand out. After 25 years and four versions of ITIL, we’re still the one everyone looks to first. No other organisation has been as deeply entrenched and influential in ITIL as Pink. We have played the lead role in the development of EVERY version of ITIL and every certification course since we were commissioned to create the very first course in 1992! Now, the brand new ITIL 4 line up of courses is here – yet again developed by Pink Elephant!

REMEMBER, WHEN YOU BUY FROM PINK ELEPHANT:

  • Pink has been in business for 40 years – longer than any other ITIL training organisation in Malaysia
  • We were first to market with EVERY ITIL training course from ITIL v1 to ITIL 4!
  • We were the first to offer ITIL training in Singapore and Malaysia
  • We presented the world’s first ITIL 4 Foundation training course – commissioned exclusively by AXELOS
  • We have the world’s #1 faculty of ITIL trainers
  • We are the world’s #1 choice for ITIL training – more people have received ITIL training from Pink than anyone else!
  • Buy with confidence – and if an ITIL 4 Foundation course ever needs to be re-scheduled because of unforeseen circumstances, you will get a full refund, PLUS it will be free to you on the next available date!
ITIL 4 CERTIFICATION PROGRAMME

The Foundation course is a mandatory requirement for all other courses.

ITIL 4 Certification Scheme – Pink Elephant

To check availability for other courses in the ITIL 4 certification scheme, click here.

ITIL V3 TO ITIL 4 TRANSITION CERTIFICATION COURSE

When the remainder of the ITIL 4 courses are introduced in late 2019, there will be a “bridging” course available to those individuals who have acquired 17 credits in the ITIL v3 certification scheme. This is one of many reasons why IT professionals are encouraged to continue to participate in the v3 certification programme.

Click here to view Pink’s ITIL v3 courses and certification scheme.

ITIL 4 FOUNDATION COURSE OVERVIEW

This two-day course prepares you for the examination leading to the Foundation Certificate In IT Service Management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

At the end of this new two-day course, attendees will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model SVS model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a primary focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value
WHO SHOULD ATTEND?

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

PREREQUISITES

There are no mandatory prerequisites.

EXAM & CERTIFICATION

  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. The exam is 60 minutes in duration, includes 40 multiple-choice questions and is administered online by an independent examination body. Participants are provided with an exam voucher so they can schedule the exam at their convenience on any date after completion of the course.
  • A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam
  • You will attain 12 professional development units (PDUs) for Project Managers
MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online:
    • Learn at your own pace from your computer, anywhere at anytime. Get the FULL course in e-learning format.
  • Public Web-Based:
    • On specific dates throughout the year; hosted live online with our expert instructor.
  • In-House:
    • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
    • Web-Based: On dates convenient to you; exclusively for your team, hosted live online by our expert instructor.

If you would like more information on any of these options, please call us at +60 3 8605 3610, email us at information.asia@pinkelephant.com.

SHOPPING CART

View terms and conditions related to public courses.

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Course Summary

Duration (Public / In-House):
2 Days

Formats Offered:
Self-Paced Online

Public
  • Live Classroom
  • Web-Based
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
PeopleCert

Webinar – ITIL 4 Breaking News


Purchase Course
Course Dates for ITIL 4 Foundation
How
When
Where
Course Fee
Self-Paced Online
Self-Paced
Anytime
Anywhere
MYR 1,995.00