Service Catalog Specialist

COURSE OVERVIEW

The Service Catalog plays a crucial role in IT service delivery because it serves as the access point to all products and services offered by IT or other departments. An effective service catalog is a must-have business tool that can help build and nurture a positive relationship between the business units and IT. Another major benefit to building a comprehensive service catalog is a reduction in costs. As products and services are examined and clearly defined to meet the business’ needs, this often leads to redesigning processes and restructuring resources that result in the standardization of supply and better operational control.

The savvy IT professional understands that a well-designed and efficiently implemented service catalog can dramatically impact the business-IT relationship by building trust in the capabilities of IT to deliver the right products and services that the business needs in a timely manner at a reasonable cost. The service catalog can also provide a foundation for planning and decision making, improved communication, and as a means for measuring performance.

Pink Elephant’s Service Catalog Specialist certification course takes you beyond ITIL®’s theoretical guidance to provide a deeper, more specialised, and practical understanding of the Service Catalog. Learn what is needed to define, create, implement, and manage the ongoing processes to realise the full potential of the Service Catalog!

The knowledge and skills this certification supplies can enable you to be a valuable resource to any IT organization.

LEARNING OUTCOMES

Upon successful completion of the Service Catalog Specialist course, you will be able to:

  • Explain essential terms for a Service Catalog
  • Articulate the three drivers behind the need for a Service Catalog and how they relate to the bigger picture
  • Define and structure services
  • Identify the factors in designing and organising the Service Catalog
  • Articulate the key roles for a successful Service Catalog
  • Explain how the Service Catalog enables various office processes
  • List the various technology options available to create, implement, and maintain the Service Catalog
  • Identify Service Catalog success factors and metrics
WHO SHOULD ATTEND?

This certification course is for individuals who are responsible for defining, creating, implementing, and managing the ongoing processes of a Service Catalog.

PREREQUISITES

There are no prerequisites for this course.

EXAM & CERTIFICATION

This course prepares participants for the examination leading to the Service Catalog Specialist certificate, granted by Professional Designations:

  • The exam is one hour in length and is a multiple-choice, closed book exam.
  • You will receive an exam voucher for the web-based exam, to be scheduled following the course.
  • Upon the successful attainment of the certification, 12 PDUs will be awarded.
COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can only use the files under the Pink Elephant Terms of Use.

All attendees will be given access to Pink Elephant’s learning portal, which contains numerous value-added documents, e-files, and enriched learning materials.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

  • Public (Open Enrollment):
    • Live Classroom: On specific dates throughout the year, the course will be delivered by our expert instructor in centerally located hotels in major cities.
    • Web-Based: On specific dates throughout the year; the course will be hosted live, online, by our expert instructor.
  • In-House (On-Site):
    • Live Classroom: On dates convenient to your organisation, the course can be exclusively delivered to your team at your location by our expert instructor.
    • Web-Based: On dates convenient to your organisation, the course can be exclusively delivered to your team, live online, by our expert instructor.

If you would like more information on any of these options, please call us at +60 3 8605 3610, e-mail us at information.asia@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right-hand corner of this page.

View terms and conditions related to public courses.

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Course Summary

Duration (Public / In-House):
2 Days

Formats Offered:
Public
  • Live Classroom
  • Web-Based
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
Professional Designations

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