ITIL v3 Service Transition

This course prepares you for the exam leading to the the ITIL Intermediate Certificate: Service Transition. In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.

COURSE OVERVIEW

This class will provide you with critical knowledge and practical guidance on ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed.

Successful Service Transition depends on an effective understanding and application of Change Management, quality assurance and risk management, as well as effective program and project management. This makes it possible, at every stage through Service Transition to plan, monitor and confirm progress against current business requirements, not just for one service but across all services in transition. Service Transition does not end abruptly when a new or changed service goes live; rather, it works with Service Operation to deliver early life support.

LEARNING OUTCOMES

  • Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
    • Transition Planning and Support
    • Knowledge Management
    • Service Asset and Configuration Management
    • Change Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation
  • Interaction of Service Transition processes with other Service Lifecycle processes
  • Managing communication and commitment
  • Managing organizational and stakeholder change
  • Technology and implementation considerations for Service Transition
WHO SHOULD ATTEND?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.

PREREQUISITES

To gain admission to this course, you must possess the ITIL Foundation Certificate In IT Service Management (attained through the ITIL Foundations course) .

EXAM & CERTIFICATION

  • This course prepares you for the examination leading to the ITIL Intermediate Certificate: Service Transition. A 90-minute exam – administered by PeopleCert® - consisting of eight multiple choice, scenario-based, gradient scored questions.
  • You must attain a mark of 70% to pass the exam and gain three credits towards “ITIL Expert” status. Learn about the “ITIL Expert” credit system.
  • You will attain 25 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online:
    • Learn at your own pace from your computer, anywhere at anytime. Get the FULL course in e-learning format.
  • Public Web-Based:
    • On specific dates throughout the year; hosted live online with our expert instructor.
  • In-House:
    • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
    • Live Web-Based: On dates convenient to you; exclusively for your team, hosted live online by our expert instructor.

If you would like more information on any of these options, please email us at information.asia@pinkelephant.com.

SPECIAL OFFERS!

  1. ITIL v3 courses are only available until all ITIL 4 courses are introduced – sometime in mid 2020. Click here for more information about the new ITIL 4 qualification scheme.
  2. You can buy a pre-launch ITIL 4 advanced course now at a very special pre-launch price. Click here for more details.
  3. The only ITIL 4 course available now is the foundation course. Register for the new ITIL 4 Foundation Certification Course here.
  4. If you are an ITIL Expert you qualify for the ITIL 4 Managing Professional Transition course, which will be available in late 2019. This is the course that bridges you from ITIL v3 to ITIL 4. Not an ITIL Expert yet? Buy an ITIL “Super Seven” Personal Training Pass – complete the number of courses you need to become an “ITIL Expert”! Click here for more details.
SHOPPING CART

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Course Summary

Duration (Public / In-House):
4 Days

Formats Offered:
Self-Paced Online

Public
  • Live Classroom
  • Web-Based
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
PeopleCert

Purchase Course
Course Dates for ITIL v3 Service Transition
How
When
Where
Course Fee
Self-Paced Online
Self-Paced
Anytime
Anywhere
SGD 895.00