ITIL v3 Continual Service Improvement

IMPORTANT – The ITIL v3 Continual Service Improvement certification course will be retiring on December 31, 2021. You must write and pass your exam before this date, as there will be no option for an extension or retake. 


ITIL v3 has been updated with major changes and is now ITIL 4. Read our blog to learn about the key differences between these two frameworks. Click here for the ITIL 4 Foundation Certification Course description.

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This course prepares you for the exam leading to the the ITIL Intermediate Certificate: Continual Service Improvement. In addition, this certification contributes 3 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.

COURSE OVERVIEW

This comprehensive official ITIL lifecycle certification course is based on ITIL’s Continual Service Improvement publication and focuses on the continual service improvement process and its key principles, methods and techniques.

During the course of your online training, the instructor will lead the class the same as a classroom course with slides, notes, practical exercises and interactive sessions. You will be asked to work on several exercises independently and present your findings to the class.

LEARNING OUTCOMES

  • How to use the Continual Service Improvement Approach
  • Key activities of the Seven-Step Improvement Process
  • How to identify critical success factors, risks and challenges
  • Measuring and reporting frameworks such as Balanced Scorecard and SWOT analysis
  • Importance of Knowledge Management and Service Level Management in continual service improvement
  • Creating Return on Investment
  • Key measurements and service reporting
  • Roles and responsibilities to support the improvement process
  • Technology and implementation considerations for Continual Service Improvement
WHO SHOULD ATTEND?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in continual service improvement.

PREREQUISITES

To gain admission to this course, you must possess the ITIL Foundation Certificate In IT Service Management (attained through the ITIL Foundations course) .

EXAM & CERTIFICATION

  • This course prepares you for the examination leading to the ITIL Intermediate Certificate: Continual Service Improvement. A 90-minute exam – administered by PeopleCert® - consisting of eight multiple choice, scenario-based, gradient scored questions.
  • You must attain a mark of 70% to pass the exam and gain three credits towards “ITIL Expert” status. Learn about the “ITIL Expert” credit system.
  • After completion of this course, you may apply for self-directed learning PDUs through PMI. Certificate of attendance is available upon request.
COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.

Training Method Description Purchase Options
Self-Paced Online (SPO) Learn at your own pace from your computer, anywhere at any time. Get the FULL course in e-learning format for 12 months. If you are an individual:
  • Purchase below in the shopping cart.
If you are looking to train your team:
  • Purchase a Team SPO Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact info@pinkelephant.com.
Virtual, Live Team Training On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. If you are an individual:
  • This option is not applicable.
If you are looking to train your team: Click here to read a case study profiling how an organization has recently and very successfully utilized virtual team training.
Onsite, Live Team Training On dates convenient to you; exclusively for your team live, and at your location with our expert instructor. If you are an individual:
  • This option is not applicable.
If you are looking to train your team:
  • Onsite team training is currently not offered because of COVID-19 and social distancing protocols.
ITIL 4 CERTIFICATION COURSES

  1. ITIL v3 courses are only available until all ITIL 4 courses are introduced. Click here for a list of available ITIL 4 courses
  2. If you are an ITIL Expert you qualify for the ITIL 4 Managing Professional Transition course. This is the course that bridges you from ITIL v3 to ITIL 4. Click here for more details.
SHOPPING CART

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

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Course Summary

Duration :
In-House: 3 Days
Self-Paced Online: 12 Months

Formats Offered:
Self-Paced Online

In-House
  • Live Classroom
  • Web-Based

Exam Provider:
PeopleCert

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Course Dates for ITIL v3 Continual Service Improvement
How
When
Where
Course Fee
Self-Paced Online
Self-Paced
Anytime
Anywhere
CAD 855.00