ITIL v3 Foundation

This course retired on June 30, 2021. Read this blog for details that include the upcoming retirement dates for all ITIL v3 courses, as well as the ITIL 4 Managing Professional Transition certification course.

ITIL v3 has been updated with major changes and is now ITIL 4. Read our blog to learn about the key differences between these two frameworks. Click here for the ITIL 4 Foundation Certification Course description.


This course prepares you for the exam leading to the Foundation Certificate In IT Service Management .

This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.


  • “The course material is exactly what our organization needs, and it was delivered well.
  • “It was clear the instructor was an expert on the course material and used real life experience to help us understand and relate to the material. Excellent work!”
  • "The instructor was very passionate in a natural way, which made it easy to learn and engage.”

The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity. The agenda includes:

  • What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program
  • ITIL’s key concepts, definitions and objectives
  • ITIL’s “service-driven lifecycle” approach, and the structure, components and processes and functions of the five core ITIL books. For each of the five core books and the related processes and functions, the course provides:
    • A high level description of the main activities, goals and benefits
    • Process interrelationships and interdependencies, what “process integration” and “business integration” really mean
    • Key metrics and management reporting

The course prepares you for the examination leading to the Foundation Certificate in IT Service Management . This certification is the prerequisite for the Intermediate and Expert levels of ITIL certification.


ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework.


There are no mandatory prerequisites, however it is recommended that you read through the ITIL Foundation syllabus prior to the start of the course. Work experience in IT services is recommended.


  • This course prepares you for the examination leading to the Foundation Certificate In IT Service Management . A 60-minute, 40 question, multiple-choice exam administered by Peoplecert.
  • You need to attain a mark of 65% to pass the exam and gain 2 credits towards “ITIL Expert” status. Learn about the “ITIL Expert” credit system here.
  • After completion of this course, you may apply for self-directed learning PDUs through PMI. Certificate of attendance is available upon request.

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant “ Terms of Use ”.


  1. ITIL v3 courses are only available until all ITIL 4 courses are introduced. Click here for a list of available ITIL 4 courses
  2. If you are an ITIL Expert you qualify for the ITIL 4 Managing Professional Transition course. This is the course that bridges you from ITIL v3 to ITIL 4. Click here for more details.