ITIL 4 Strategist – Direct, Plan & Improve

COURSE OVERVIEW

The ITIL® Strategist – Direct, Plan, and Improve (DPI) course is “shared” course between two designation streams – the ITIL Managing Professional (MP) and the ITIL Strategic Leader (SL).

ITIL 4 Certification Scheme – Pink Elephant

This 3-day course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.

The DPI course focuses on these key ITIL 4 practices:

  • Continual improvement
  • Measurement and reporting
  • Portfolio management
  • Organisational change management
  • Risk management

Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organisation’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.

LEARNING OUTCOMES

  • Understand the key concepts of Direct, Plan, and Improve
  • Understand the scope of what is to be directed/planned and how to use key principles and methods of planning:
    • Learn how to cascade goals and requirements
    • Learn how to define effective policies, controls, and guidelines
    • Learn how to place decision-making authority at the correct level
  • Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
  • Discover how to use the key principles and methods of continual improvement for all types of improvements:
    • Learn how to use the ITIL continual improvement model to improve the service value system
    • Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
    • Learn how to define and prioritise desired outcomes
    • Learn how to build, justify, and sell a business case
    • Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS
  • Discover how to use the key principles of organisational change management to:
    • Identify and manage different stakeholder types
    • Learn how to establish effective channels for feedback and communication
    • Learn how to develop effective interfaces across the value chain
  • Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
  • Learn how to direct, plan, and improve value streams and practices:
    • Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them
WHO SHOULD ATTEND?

This course is aimed at IT leaders and managers of all levels of the organisation who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.

PREREQUISITES

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. To look at available dates for the ITIL 4 IT Foundation Certification Course, click here.

EXAM & CERTIFICATION

  • Exam is administered by PeopleCert.
  • The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online.
  • A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam.
  • You will attain 18 professional development units (PDUs) for Project Managers.
COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online:
    • Take the course at any time, at your own pace, and from anywhere using your web browser. This option will be available late 2019.
  • Public (Open Enrollment):
    • Live Classroom: On specific dates throughout the year, conveniently located in hotels in major cities across the country, and presented live by our expert instructor.
    • Live Web-Based: On specific dates throughout the year; hosted live online by our expert instructor.
  • In-House (On-Site):
    • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
    • Live Web-Based: On dates convenient to you; exclusively for your team; hosted live online by our expert instructor.

If you would like more information on any of these options, please e-mail us information.asia@pinkelephant.com.

SHOPPING CART

View the terms and conditions related to our public courses.

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Course Summary

Duration (Public / In-House):
3 Days

Formats Offered:
Self-Paced Online
  • Available late 2019

Public
  • Live Classroom
  • Web-Based
In-House
  • Live Classroom
  • Web-Based
Overview
  • Live Classroom
  • Web-Based

Exam Provider:
PeopleCert

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