ITIL 4 Foundation


When it comes to ITIL and IT service management, Pink continues to stand out – after 25 years and four versions of ITIL, we’re still the one everyone looks to first.

Over the years, NO OTHER organization has been as deeply entrenched and influential in ITIL as Pink. Having played many major and key roles in the development of ITIL over the years and now the new ITIL 4 lineup of courses, we’re extremely passionate and excited about this new release! Look no further than Pink Elephant for your ITIL 4 training and certification.


  • Pink has been in business for 40 years – longer than any other ITIL training organisation in Malaysia
  • We were first to market with EVERY ITIL training course from ITIL v1 to ITIL 4!
  • We were the first to offer ITIL training in Singapore and Malaysia
  • We presented the world’s first ITIL 4 Foundation training course – commissioned exclusively by AXELOS
  • We have the world’s #1 faculty of ITIL trainers
  • We are the world’s #1 choice for ITIL training – more people have received ITIL training from Pink than anyone else!
  • Buy with confidence – and if an ITIL 4 Foundation course ever needs to be re-scheduled because of unforeseen circumstances, you will get a full refund, PLUS it will be free to you on the next available date!

ITIL 4 Foundation is a mandatory requirement for all other courses.

ITIL 4 Certification Scheme – Pink Elephant

To check availability for other courses in the ITIL 4 certification scheme, click here.


This two-day course prepares you for the examination leading to the Foundation certificate in IT service management.

The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT service management through a service value system (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes service management around 26 processes and functions that are part of a continuous process of five life cycles: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The entire v3 body of ITIL knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a service value system (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and integrates concepts from models such as Lean IT, Agile, and DevOps. It also aims to help businesses navigate the new technological era of digital services.

At the end of the course, attendees will have received:

  • A high-level overview of ITIL v3’s five-step life cycle model and how the current 26 processes and functions map to the new ITIL 4 model SVS model
  • The seven guiding principles of ITIL 4
  • ITIL 4’s new service value chain
  • The four dimensions of service management
  • The 34 ITIL 4 practices, with a primary focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

The ITIL 4 Foundation certification course is designed for anyone working in IT and looking for the most up to date IT service management education, as well as an understanding of how to provide business value in the digital era. It is also a must have for anyone who is looking to upgrade their ITIL v3 certification and knowledge.


There are no mandatory prerequisites.


  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. The exam is 60 minutes in duration, includes 40 multiple-choice questions, and is administered online by an independent examination body. Participants are provided with an exam voucher so they can schedule the exam at their convenience on any date after completion of the course.
  • A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam.
  • You will attain 12 professional development units (PDUs) for Project Managers.

If you would like more information on any of these options below, email us at

Training Method Description Purchase Options
Self-Paced Online (SPO) Learn at your own pace from your computer, anywhere at any time. Get the FULL course in e-learning format for three months. If you are an individual:
  • Purchase below in the shopping cart.
If you are looking to train your team:
  • Purchase a Team SPO Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, contact
Public, Virtual Web-Based On specific dates throughout the year; hosted live, online, with our expert instructor. If you are an individual:
  • Purchase below in the shopping cart.
If you are looking to train your team:
  • Purchase a Team Public Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote contact
Virtual, Live Team Training On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. If you are an individual:
  • This option is not applicable.
If you are looking to train your team: Click here to read a case study profiling how an organization has recently and very successfully utilized virtual team training.

View terms and conditions related to public courses.

Purchase Course
Course Summary

Duration :
In-House: 2 Days
Self-Paced Online: 3 Months

Formats Offered:
Self-Paced Online

  • Live Classroom
  • Web-Based

Exam Provider:

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Purchase this course with the The Integrated Service Management Experience: MarsLander® business simulation and receive 10% off the total.

Purchase Course
Course Dates for ITIL 4 Foundation
Course Fee
Self-Paced Online
SGD 575.00
Public Dates - Virtual Classroom
Dec 07-08 2020
SGD 1,695.00