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How To Define & Implement A Service Catalog

COURSE OVERVIEW

This two-day interactive course will provide you with a practical, structured and proven approach to designing, establishing and maintaining a Service Catalog.

The course goes beyond the ITIL® theoretical guidance for Service Catalog Management and focuses on explaining how to plan for, design, build, implement and maintain a Service Catalog that will meet your business needs. You will also learn how to:

  • Map IT services to business processes and functions
  • Describe the services that IT provides in terms of business value and business outcomes
  • Publish services in an actionable Service Catalog


LEARNING OUTCOMES

Attendees will gain the skills and knowledge they need to effectively and efficiently plan for and produce a Service Catalog listing all of the services that IT offers and that the business needs. Through instructor-led discussions, case studies, real-world examples and group exercises, attendees will gain practical knowledge and learn how to:

  • Identify and define your IT services and offerings using a standard methodology
  • Describe and explain the usage, benefits and relationships of the different layers and views of the Service Catalog
  • Understand how the service structures integrate with other key processes in IT Service Management (ITSM)
  • Differentiate between the Business Portfolio Catalog and the Request Catalog
  • Use service based cost models to help understand the cost of services available in the Catalog
  • Understand the activities and roles required to maintain the Service Catalog
  • Understand the various technology options available to create, implement and maintain the Service Catalog
  • Identify what success looks like once you’ve implemented the Service Catalog
  • Follow practical steps to align IT services with business services
  • Publish your services in an actionable Service Catalog
  • Ensure your service structure integrates with key IT processes and practices
  • Differentiate between a Business Portfolio Catalog and a Request Catalog to tie your service catalog to the request fulfillment process
  • Use your IT service structures in the CMDB
  • Explain how the sharing of knowledge gained through the service catalog can benefit IT and the business
  • Identify tool requirements for the Service Catalog


WHO SHOULD ATTEND?

  • Anyone who requires a detailed understanding of how to create and maintain a Service Catalog
  • Any individual charged with defining services that will be published in a Service Catalog


PREREQUISITES

There are no prerequisites for this course.


EXAM, CERTIFICATION & AWARDS

  • There is no exam for this course
  • You will attain 14.5 professional development units (PDUs) for Project Managers

COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.


VIRTUAL COURSES

Many of our courses are available in Virtual format – meaning you just need a good Internet connection and a comfortable location with minimal distractions to attend. Courses are usually presented from 9:00am to 4:00pm CT each day. When you register for the course you will receive more detailed information.


IN-HOUSE TRAINING

All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact 1-888-273-PINK or info@pinkelephant.com.

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Course Dates for How To Define & Implement A Service Catalog
When
Where
How
Course Fee
Feb 08-09, 2018
Web-Based
Virtual Course
USD 1,195.00
Jun 21-22, 2018
Web-Based
Virtual Course
USD 1,195.00