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ITIL Continual Service Improvement

This course prepares you for the exam leading to the the ITIL Intermediate Certificate: Continual Service Improvement. In addition, this certification contributes 4 credits towards the “ITIL Expert” certification. See the ITIL certification scheme for more details.

COURSE OVERVIEW

This comprehensive official ITIL lifecycle certification course is based on ITIL’s Continual Service Improvement publication and focuses on the continual service improvement process and its key principles, methods and techniques.

During the course of your online training, the instructor will lead the class the same as a classroom course with slides, notes, practical exercises and interactive sessions. You will be asked to work on several exercises independently and present your findings to the class.

LEARNING OUTCOMES

  • How to use the Continual Service Improvement Approach
  • Key activities of the Seven-Step Improvement Process
  • How to identify critical success factors, risks and challenges
  • Measuring and reporting frameworks such as Balanced Scorecard and SWOT analysis
  • Importance of Knowledge Management and Service Level Management in continual service improvement
  • Creating Return on Investment
  • Key measurements and service reporting
  • Roles and responsibilities to support the improvement process
  • Technology and implementation considerations for Continual Service Improvement
WHO SHOULD ATTEND?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in continual service improvement.

PREREQUISITES

To gain admission to this course, you must possess the ITIL Foundation Certificate In IT Service Management (attained through the ITIL Foundations course) .

EXAM & CERTIFICATION

  • This course prepares you for the examination leading to the ITIL Intermediate Certificate: Continual Service Improvement. A 90-minute exam – administered by PeopleCert® - consisting of eight multiple choice, scenario-based, gradient scored questions.
  • You must attain a mark of 70% to pass the exam and gain four credits towards “ITIL Expert” status. Learn about the “ITIL Expert” credit system.
  • You will attain 25 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online:
    • Take the course at any time in your web browser at your own pace.
  • Public (Open Enrollment):
    • Live Classroom: On specific dates throughout the year, conveniently located in hotels in major cities across the country with our expert instructor.
    • Web-Based: On specific dates throughout the year; hosted live online with our expert instructor.
  • In-House (On-Site):
    • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
    • Web-Based: On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.

If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right corner of this page.

SPECIAL OFFERS!

  1. Get the prerequisite course, ITIL Foundation, FREE when you purchase this course.
  2. Boost your ITIL learning with the ITIL “Super Seven” Personal Training Pass – complete 7 ITIL courses over the next 2 years and become an “ITIL Expert”!

BUY THIS COURSE IN SELF-PACED OR VIRTUAL FORMAT NOW!
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Course Summary

Duration (Public / In-House):
3 Days

Formats Offered:
Self-Paced Online

Public
  • Live Classroom
  • Web-Based
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
PeopleCert

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Course Dates for ITIL Continual Service Improvement
When
Where
How
Course Fee
Anytime
Anywhere
Self-Paced
USD 679.00
Jan 21-23, 2019
Web-Based
Virtual Course
USD 2,195.00