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ITIL Managing Across The Lifecycle

ITIL® CERTIFICATION PROGRAM

This expert level course is part of the ITIL certification program. The Foundation level course is a mandatory requirement for all other levels within the certification scheme.

ITIL Scheme

COURSE OVERVIEW

This course prepares you for the exam leading to the ITIL Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the "ITIL Expert" certification.

Managing Across the Lifecycle is a five-day course that provides a holistic picture of the critical learning points and knowledge IT management staff require on key organizational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL service lifecycle. After taking this course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.

Specifically, this course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

This course also prepares participants for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert certification.

LEARNING OUTCOMES

Candidates can expect to gain knowledge and competencies in the following areas upon successful completion of the education and examination related to this certification:

  • Introduction to IT Service Management (ITSM) Business and Managerial Issues
    Positioning and transitioning the Lifecycle. Using open-loop and closed-loop systems, the relationship between Business and IT, and how to achieve business value
  • Management of Strategic Change 
    Determining critical success components, benefits, value, and costs dynamics. Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services
  • Risk Management
    Identification, evaluation, analysis, correction and control of internal and external risks
    Understanding Organizational Challenges
  • Managing the Planning and Implementation of ITSM
    Activities during Plan, Do, Check, Act, strategy aspects, the 4P’s of Strategy Identify the considerations for policies, strategy, design, and transition 
    Activities such as guiding, leading, monitoring, controlling, evaluating and communicating
  • Understanding Organizational Challenges 
    Organizational maturity, structure, transition, governance, and achieving balance in Service Operations
    Knowledge management and security of information
  • Service Assessment 
    Service measuring and reporting, monitoring, benchmarking and assessing achievements
    Corrective action and Improvements from a Business Perspective
  • Understanding Complementary Industry Guidance
    Understand the value of and distinguish between the complementary practices and how they support ITIL initiatives

WHO SHOULD ATTEND?

  • Individuals who have attained the ITIL Foundations Certificate in ITSM and who wish to attain the ITIL Expert certification in ITSM, for which this qualification is the final mandatory module
  • Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organization
  • IT professionals working in an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program
  • Individuals seeking progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite. This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

PREREQUISITES

Candidates wishing to be trained and examined for this qualification must already have acquired two (2) credits from the ITIL Foundation certificate and, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, for a total of at least 17 credits.

Your certificates must be presented as documentary evidence to gain admission to this course. 

To be eligible for the MALC exam, candidates must also have fulfilled at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus, as part of a formal, approved training course/scheme.

While candidates can earn 17 credits through various learning paths leveraging any combination of the Foundation and Intermediate courses, the experience of trainers worldwide has shown that students wishing to pursue the Managing Across the Lifecycle (MALC) module benefit from taking the Continual Service Improvement and Service Strategy modules from the ITIL Intermediate Level as part of their learning path. If you are pursuing your ITIL Expert Certification, it is highly recommended you consider these two courses. Visit the AXELOS website for more details.

EXAM, CERTIFICATION & AWARDS

  • This course prepares participants for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. A 120-minute exam is scheduled on the last day of the course. It consists of ten (10) multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, twenty sample exam questions are delivered during the course. A passing mark of 70% is required to receive your certificate
  • 5 ITIL credits upon passing the examination
  • You will attain 32 professional development units (PDUs) for Project Managers
COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.

COURSE READING

Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, and by reviewing the ITIL Managing Across The Lifecycle syllabus, terminology list and the ITIL core publications in preparation for the examination.

VIRTUAL COURSES

Many of our courses are available in Virtual format – meaning you just need a good Internet connection and a comfortable location with minimal distractions to attend. Courses are usually presented from 9:00am to 4:00pm CT each day. When you register for the course you will receive more detailed information.

SELF-PACED ONLINE TRAINING

Many of our courses are available in a self-paced online learning format – meaning you can learn from your computer anywhere, anytime, at your own pace! Unlike many others, our self-paced courses are a comprehensive, very rich learning experience – almost like being in a classroom! And, they consistently receive rave reviews. Subscriptions are for 6 months from the date your account is activated.

IN-HOUSE TRAINING

All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact 1-888-273-PINK or info@pinkelephant.com.

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Course Dates for ITIL Managing Across The Lifecycle
When
Where
How
Course Fee
Anytime
Anywhere
Self-Paced
USD 729.00
Mar 19-23, 2018
Las Vegas, NV
Public Course
USD 2,995.00
Jun 04-08, 2018
Web-Based
Virtual Course
USD 2,495.00