Tracks, Speakers & Sessions

Pink has the undisputed reputation for developing an unsurpassed line-up of speakers and meaningful subject matter. As a result of our unwavering commitment, we are very proud to present what is widely acknowledged as the most content-rich IT service management program in the industry.

Pink22 covers: ITIL® v3 and ITIL 4 (including advanced content); Lean (Kaizen to leadership); Agile and Scrum; DevOps (especially the OPS side and what it means to really collaborate and eliminate silos!); Organizational Change Management; Business Relationship Management; IT Asset Management, and more.

Our conference theme this year is Reconnect. Reengage. RevITILize!

We’ve been through a lot the past two years, and it’s time to get back into the swing of things. It’s time to reconnect and take delight once again in the business activities that brought us joy – like attending Pink’s annual conference! Join us to gather once again with like-minded professionals to both network with old friends and make new ones. Engage in live, in-person, thought-provoking, and interesting discussions – while enjoying the highly spirited and fun, one-of-a-kind electric energy of Pink’s annual event!

See you (again) in Vegas!

Look below for the tracks, speakers and session descriptions.

Code Description
General These sessions are of general interest to everyone regardless of their level of knowledge, management or business experience or industry certification.
Beginner These sessions are aimed at those who are new to the subjects presented and do not possess industry certification or have just started working with the subject.
Beyond Beginner These sessions are for those with practical experience and have attained knowledge of the subject beyond just a basic and introductory level.

Pink22 Host

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Pink22 Host
Wayne Cotter, Comedian, Entertainer

Early Risers

Start your Pink22 conference experience with one of these value-added breakout sessions presented by Pink’s amazing and talented trainers.

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ITIL 4 – An Executive Overview
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
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ITIL 4 Specialist: Create, Deliver & Support – An Overview
Graham Furnis, IT Management Consultant, Pink Elephant
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ITIL 4 Specialist: Drive Stakeholder Value – An Overview
Charlie Miles, Principal IT Management Consultant, Pink Elephant
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ITIL 4 Specialist: High Velocity IT – An Overview
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
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Change Management versus Change Enablement
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
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ITIL 4 Leader: Digital & IT Strategy – An Overview
Robin Hysick, Senior IT Management Consultant, Pink Elephant

Sunday Exclusive Workshops For Platinum & Executive VIP Pass Holders

These sessions, held on Sunday are exclusive workshops for Executive VIP and Platinum pass holders only. To read more about these passes and their benefits, click here.

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Leading Transformational Change Requires a Full Stack Systems Integration Approach
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
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Leading With Gratitude: Eight Leadership Practices For Extraordinary Business Results
Chester Elton, “The Apostle of Appreciation”

Keynote & Featured Speakers

The world is filled with mind-blowing acts of creativity, heroism and truly courageous and inspirational people who are making a big difference.

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Get Your Ship Together
Michael Abrashoff, Former Navy Commander, USS Benfold
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Five Steps to Make the Impossible Possible
Ben Nemtin, Bestselling Author
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The Unicorn Project
Gene Kim, CTO, Researcher, Founder of IT Revolution, and Co-author of The Phoenix Project, The DevOps Handbook, and The Unicorn Project

Power Hour

The Power Hour includes high-profile general sessions that are featured in a very special way. Instead of scheduling only one keynote general session in this time slot, there are a few very powerful sessions and speakers to choose from! Choose the one that’s right for you and your areas of interests.

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A Beginner’s Guide To Quantum Computing
Dr. Shohini Ghose, Quantum Physicist & Computer Sciences Professor
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Ask Me Anything: What Service Management and ITIL Practitioners Need to Know about DevOps to Stay Relevant
Gene Kim, CTO, Researcher, Founder of IT Revolution, and Co-author of The Phoenix Project, The DevOps Handbook, and The Unicorn Project
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Leading With Gratitude: Eight Leadership Practices For Extraordinary Business Results
Chester Elton, “The Apostle of Appreciation”
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How Big Is Your Definition of ‘Us’?
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
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Enterprise Service Management – How to Use ITIL 4 to Sell It and Deliver It!
Barclay Rae, Consultant, Author, Podcaster and ITIL 4 Architect

Networking Receptions

Sunday & Monday Night Networking Receptions

Everyone is invited to join us on Sunday evening for a welcome reception, and on Monday evening for an additional networking reception. Both evenings will have drinks, canapes and fun – it’s a perfect opportunity to wind down, mingle, talk shop and make new friends.

Tuesday Night Networking Party

On Tuesday evening, don’t miss the 25th Silver Jubilee Anniversary Celebration around the beautiful Bellagio pool – reserved and exclusive for Pink conference attendees only! Mingle and mix outside in the warm June night; meet up with old friends and make new ones – it’s time to reconnect!

Networking party at Bellagio-Pool
ITSM Networking – Pink20
ITSM Networking – Pink20
ITSM Networking – Pink20

Track 1: IT Leadership & Strategic Management

IT and business leaders in action! Listen to these forward-thinking speakers present cutting-edge trends and successes in the areas of people management, business process management, and organizational change management, as well as when leading major cultural transformations.

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The Role Of The IT Business Relationship Manager
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
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Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done
Chester Elton, “The Apostle of Appreciation”
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Key and Distinct Elements Of A Lean Business Culture
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
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Getting Control Over Your IT Assets, including IoT – A Leader’s Guide
Charlie Miles, Principal IT Management Consultant, Pink Elephant
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ITIL 4: Strategy in a Changed Industry
David Cannon, ITIL v3 and ITIL 4 Author, Executive Vice President, nfiniti3
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IT Strategic Management Mastermind Session – Panel Discussion
Facilitated by David Ratcliffe, President, Pink Elephant
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The Top 5 Leadership Enablers for Effective Process Governance
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
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A Magic Formula for IT Leaders: Defining, Creating & Delivering Business Value
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant
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A Leader’s View of How to Gain Control of Your IT Assets
Charlie Miles, Principal IT Management Consultant, Pink Elephant
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A Leader’s Guide to Value Stream Mapping
Jennifer Wels, Senior IT Management Consultant
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The Importance of Influential Leadership
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant
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Understanding and Applying The IT/Business Model – Part 1 & Part 2
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant

Track 2: Organizational Change Management

IT organizations are undertaking numerous projects and changes of all kinds. Organizational Change Management (OCM) is about managing the effect of new business processes, changes in organizational structure and cultural changes. It’s about addressing the people side of change management – an often overlooked but very critical aspect of change.

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A “Nua” Way of Working: Reimaging Work, Workforce & Work Practices
Christopher Flanagan, VP of Digital Transformation, Prudential
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Ask the Pink Experts – Platinum & Executive VIP Pass Holder Q&A
Facilitated by David Ratcliffe, President, Pink Elephant
Charlie Miles, Principal IT Management Consultant, Pink Elephant
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
Katrina Macdermid, ITIL 4 Co-author, Consultant & Educator, IT Service Management Maturity Assessor
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Real World Examples of How to Use Lewin’s & Kotter’s Change Models
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
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Leading with Authenticity in Times of Transition
Robin Hysick, Senior IT Management Consultant, Pink Elephant
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Leverage Organizational Change Management Principles to Lead Successful Transformation
Robin Hysick, Senior IT Management Consultant, Pink Elephant
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IT Service Management Process Governance
Armen Badal, Sr. Vice President, Global Service Transition, FIS Global
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Adaptability: Surviving and Thriving Amidst Constant Change
Elaine Lauritzen, Managing Director, HR and Support, Office of IT – Brigham Young University
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Your Prince Has Come! Effective Project Management, the PRINCE2® Method
Catherine Newman, VP Global Business Development, PeopleCert

Track 3: Integrated Service Management

The interconnectivity of several new and long standing methodologies and best practices supporting IT Service Management (ITSM) is the key to delivering IT services more efficiently and successfully. Learn how ITIL, DevOps, Lean, Agile, BRM, and Organizational Change Management all work together to create true business value.

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I’ve Looked At DevOps From Both Sides Now – With No Illusions!
George Spalding, Vice President & Executive Consultant, Pink Elephant
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15 Essential Practices For DevOps Success – Part One & Part Two
George Spalding, Vice President & Executive Consultant, Pink Elephant
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Ask the DevOps & Agile Experts – Q&A Panel Discussion
Facilitated by David Ratcliffe, President, Pink Elephant
George Spalding, Vice President & Executive Consultant, Pink Elephant
Russ Scadden, Managing Director, Application Engineering, Brigham Young University
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The Five Ideals of DevOps
George Spalding, Vice President & Executive Consultant, Pink Elephant
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The Key Roles of SLIs, SLOs, SLAs, and Error Budgets within DevOps
George Spalding, Vice President & Executive Consultant, Pink Elephant
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DevOps and Agile Project Management – The Brigham Young University Office of IT Way
Russ Scadden, Managing Director, Application Engineering, Brigham Young University
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DevSecOps, Service Value Chain, and Practices Lead to Increased Value to Your Customers
Gary Case, Manager, Vintun LLC

Track 4: ITIL – The Evolution and Revolution

Over the past three decades, tens of thousands of IT organizations around the globe have relied on ITIL, the world’s most successful ITSM model, to help them achieve business value. Experts and case studies in this track highlight best practices for ITIL v3 (yes – still going strong!), and the many new components of ITIL 4’s Service Value System.

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Enabling Proactive Problem Management & Reducing Major Incidents with Data Analytics
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
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Create Deliver and Support (CDS) – The ITSM Engine Room in a New Context
Barclay Rae, Consultant, Author, Podcaster and ITIL 4 Architect
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How High Velocity Organizations Enable Resilience and Antifragility
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
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Understanding ITIL 4’s Value System, Value Chain, and Value Stream – in the Real World
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
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Problem Management in Practice: How to Use AI to Move from Reactive to Proactive
Charlie Miles, Principal IT Management Consultant, Pink Elephant
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Ask the ITIL Experts – Panel Discussion Q&A
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
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CMDB - The Enabler of Enterprise Service Management Outcomes
Jeffrey Tefertiller, CIO Advisor, Executive ITSM Consultant, Program Leader, Founder, Service Management Leadership
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Service Blueprints – Practical Maps to Define Your Services
Richard de Boer, Senior Consultant, Pink Elephant, Netherlands
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ITIL® 4 Aligning Sustainability Objectives with Digital and IT Strategies
Adam Griffith, Consultant IT Best Practice, PeopleCert
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ITIL® 4 Digital Transformation Meets Real Life: How to Get the Best from Your Cloud Services
Adam Griffith, Consultant IT Best Practice, PeopleCert

Track 5: Tools & Technology – Demonstrations & Labs

Sessions in this track are actual demonstrations and instructional labs showcasing how to align processes and tools.

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How To Implement Incident, Problem & Change Management Using PinkATLAS
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
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How to Automate Your Processes to Support Shift-Left in the Modern Workplace
Jon Ryman, Senior Solutions Consultant, EasyVista
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Reach Your Goals Faster – ITIL 4 Tips and Tricks with Matrix42
Klaus Ziegerhofer, Product Manager Enterprise Service Management, Matrix42
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Enterprise Service Management Set Free
Kasey Kunstmanas, Presales Technical Consultant, Micro Focus
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Human-Centric IT Experience Management – How to Continuously Measure and Improve End-User Happiness and Productivity
Sami Kallio, CEO, HappySignals
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NextGen Digital Operations: Enabling an Agile and Resilient IT System
Mike Christiansen, Solution Architect, Everbridge
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ITSM Predictions – Future Trends vs. Present Reality
Eric Wrazen, Product Manager, C2
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Turbocharge Your Existing ITSM Solution with AI, Automation, and Digital Channels
Kevin J. Smith, General Manager, ITSM/ESM Industry Expert and Author, Bright Pattern
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How AI Drives Better Employee Experiences and Business Outcomes
Alan Taylor, Director, Product Management, Ivanti
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Enabling Service Management in the Cloud
MaSonya B. Scott, Senior Manager Specialist (BDM), Amazon Web Services (AWS)
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Modernizing the IT Service Experience with ServiceNow and Microsoft to Deliver Digital-First Business Growth
Ryan Yee, Senior Product Manager, ITSM Platform, Microsoft

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Becoming Digitally Resilient: The Switch to Always-on Services
Chad Haftorson, Senior Director, Freshworks

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Employees to Endpoints: Enhance Your Employee Experience with Salesforce ITSC
Elliott Robbins, Principal Solution Engineer, Salesforce

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ITSM and ESM in the Bigger World – A Modern Approach of ITIL for the Enterprise
Stephane H. Maes, Ph.D., CTO and CPO, IFS assyst

Track 6: Half-Day Workshops

In these free half-day workshops, don’t miss this unique opportunity to learn from the best – Pink’s highly knowledgeable and world-renowned consultants. Spend a few hours with the best minds in the industry. It’s a great way to introduce yourself to a subject, or get a refresher!

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PinkSCAN – Incident, Problem and Change Management
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
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PinkSCAN – Request Fulfilment, Service Level Management & Service Catalogue
Charlie Miles, Principal IT Management Consultant, Pink Elephant
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PinkSCAN – Supplier Management & Business Relationship Management
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
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7 Guiding Principles Of ITIL – What They Really Mean In The Real World!
Robin Hysick, Senior IT Management Consultant, Pink Elephant
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How to Create Effective Service Level Agreements (SLAs)
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
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The DevOps Engineer
George Spalding, Vice President & Executive Consultant, Pink Elephant