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Defining & Governing Enterprise IT To Deliver Business Value

This course provides IT leaders with an end-to-end business view of the principles, processes and roles required to establish an IT organization and operation t...

ITIL v3 Planning, Protection & Optimization

This course has a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organiz...

ITIL v3 Service Operation

For managers seeking to gain practical guidance of the service delivery and support phase of ITIL’s service lifecycle model.