![](/uploadedimages/Banners/Pink24-sub-pages.png)
Tracks, Speakers & Sessions
Attend “the best conference in the industry!"
Pink has the undisputed reputation for developing an unsurpassed line-up of speakers and meaningful subject matter. As a result of our unwavering commitment, we are very proud to present what is widely acknowledged as the most content-rich IT service management program in the industry.
Pink24’s cutting edge program includes all things ITSM including Pink Elephant’s industry-first concepts for integrated service management, thought-provoking case studies presented by progressive, forward thinking IT practitioners, the latest business trends from subject matter experts for Lean IT, Agile, Scrum, DevOps, business relationship management, organizational change management, and much more…
“May the ITSM force be with you!”
Each year we use a fun theme to create an extraordinary education experience within a highly spirited and energetic conference atmosphere. For Pink24, we borrow our theme from Star Wars! Read more about it here .
On the program below, each of the tracks is dedicated to an interesting aspect of Star Wars movies. Read all about it and get ready for an amazing learning experience!
Pre-Conference Sunday Optimizers – Open To All Attendees
Chewbacca (Chewie) is Hans Solo’s co-pilot. He has a big heart and unwavering loyalty. He is brave, intelligent, and honorable. Available to all attendees, these Sunday pre-conference one-hour sessions are presented by Pink’s own unwavering ITSM experts.
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Troy-DuMoulin.jpg)
The Service Catalog as the Central Pillar of an IT Service Organization
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Jennifer-Wels.jpg)
What It Really Takes to Establish and Manage a Highly Effective Problem Management Process
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/pink24/speakers/palanki_nikhil.png)
Product Demo – How AIOps Can Reduce Incidents and Outages
Nikhil Palanki, Senior Product Manager, Accrete
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Bowles-Matthew.jpg)
Ask the IT Service Management Expert
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/pink24/speakers/EM_Shoulder.jpg)
Data Science, AI and IT Process Management
Ernesto Mijangos, Professional Service Director, Pink Elephant México and Latin America
Pre-Conference Sunday Workshops – For Executive VIP & Platinum Passholders
Dedicated to Obi-Wan Kenobi. A legendary Jedi Master, Obi-Wan Kenobi was a nobleman and gifted in the ways of the Force. He trained Anakin Skywalker, served as a general in the Republic Army during the Clone Wars, and guided Luke Skywalker as a mentor.
Process Maturity Assessments: What It Really Takes to Establish and Manage Highly Effective ITSM Processes
During these 3-hour process maturity assessment workshops, a highly experienced Pink consultant will take you through the workshop agenda noted below.
Executive VIP and Platinum Passholders may choose from two of the process-specific workshops listed below. To maximize participation all workshops are presented twice – on Sunday morning and Sunday afternoon.
These are invaluable workshops for IT practitioners and leaders to understand the maturity level of a specific process and to learn what it takes to manage each one to at least a “defined” level of maturity.
![Card image](/uploadedimages/Conferences/Pink20/Speakers/George-Spalding.jpg)
Incident Management – Process Maturity Workshop
George Spalding, VP & Executive Consultant, Pink Elephant
![Card image](/uploadedimages/People/Graham-Furnis-white-background.jpg)
Problem Management – Process Maturity Workshop
Graham Furnis, IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Jennifer-Wels.jpg)
Change Management – Process Maturity Workshop
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Charlie-Miles.jpg)
Service Level Management – Process Maturity Workshop
Charlie Miles, Principal IT Management Consultant, Pink Elephant.
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Bowles-Matthew.jpg)
Business Relationship Management – Process Maturity Workshop
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
Pre-Conference Sunday Workshops – For Executive VIP Passholders
Dedicated to Padmé Amidala, Luke and Leia’s mom. She was a courageous, hopeful leader, serving as Queen and then Senator of Naboo – and was also handy with a blaster! Even if she died heartbroken and miserable, Padmé Amidala lived a remarkable life, and she proved why the people of Naboo chose her as their leader. As a teenage girl, she ruled an entire planet with a firm but fair hand, and the people looked up to her.
These two sessions are exclusively for Executive VIP Passholders. Choose from the two workshops below. Each will be repeated: you can choose to attend one on Sunday morning and another on Sunday afternoon. Executive VIP Passholders may also choose from the workshops above.
![Card image](/uploadedimages/People/Jack-Probst.png)
The Leadership Journey
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Troy-DuMoulin.jpg)
Establishing and Leading High-Performing Service Teams
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
Pink24 – Conference Host
![Wayne Cotter – Pink 24 host](/uploadedimages/Conferences/Pink23/Speakers/Wayne-Cotter.png)
Wayne Cotter
Pink24 Host, Comedian, Entertainer
Early Riser Sessions
Dedicated to Ewoks. Loved for their curiosity and courage. They are small in size but very hard-working and they prove that what really counts is what’s on the inside! Pink’s own always-at-the-ready trainers are on call for early risers. Start your day with one of these value-added breakout sessions presented by Pink’s amazing talent.
![Card image](/uploadedimages/Conferences/pink24/speakers/palanki_nikhil.png)
Product Demo – How AIOps Can Reduce Incidents and Outages
Nikhil Palanki, Senior Product Manager, Accrete
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Jennifer-Wels.jpg)
What It Really Takes to Establish and Manage a Highly Effective Problem Management Process
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Charlie-Miles.jpg)
Organizational Change Management’s Silver Bullet: Active and Visible Leadership
Charlie Miles, Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Troy-DuMoulin.jpg)
Integrated IT Business Management™ – The Model and Key Concepts
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink20/Speakers/robin-hysick.jpg)
Using the 20/20 Model to Lead Successful Organizational Change
Robin Hysick, Senior IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Bowles-Matthew.jpg)
Platinum Pass Early Riser: Ask the IT Service Management Expert
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/George-Spalding.jpg)
Lean Thinking: Why It’s a Must-Have for IT Leaders
George Spalding, VP & Executive Consultant, Pink Elephant
![Card image](/uploadedimages/People/Graham-Furnis-white-background.jpg)
What It Really Takes to Establish and Manage a Highly Effective Change Management Process
Graham Furnis, IT Management Consultant, Pink Elephant
Keynote Featured Speakers
Dedicated to Princess Leia – expert combatant; expert markswomen; expert pilot; expert lightsaber dualist; genius-level intellect; master tactician and leader.
![Card image](/uploadedimages/Conferences/pink24/speakers/chris_hadfield-removebg-preview.png)
Chris Hadfield
Astronaut & Former Commander of the International Space Station
![Card image](/uploadedimages/Conferences/pink24/speakers/twin.png)
The Passing Zone
Jugglers Extraordinaire
![Card image](/uploadedimages/Conferences/pink24/speakers/pilot.png)
Vernice “FlyGirl” Armour
America’s First Black Female Combat Pilot, Author, Business Consultant
Track 1: IT Leadership
Dedicated to Yoda, Master Jedi. Leading with skill, authenticity and calm, Yoda was a legendary Jedi Master and stronger than most in his connection with the Force. Small in size but wise and powerful, he trained Jedi for over 800 years, playing integral roles in the Clone Wars, the instruction of Luke Skywalker, and unlocking the path to immortality.
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Charlie-Miles.jpg)
IT Business Leader
Charlie Miles, Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink20/Speakers/elaine-lauritzen.jpg)
Integrated and Strategic-Driven Metrics and Dashboards
Elaine Lauritzen, Managing Director, HR and ID Center, Office of IT, Brigham Young University
![Card image](/uploadedimages/Conferences/pink24/speakers/rob-england.png)
Making Work Better
Rob England, Managing Director, Teal Unicorn and
Dr. Cherry Vu, CEO, Teal Unicorn
![Card image](/uploadedimages/Conferences/Pink20/Speakers/robin-hysick.jpg)
Let the Force Be within You: Organizational Change Starts with Me
Robin Hysick, Senior IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/pink24/speakers/steve-wrenn.png)
Better OUTCOMES – They all start, and end,
WITH YOU
!
Steve Wrenn, Executive Advisor and former CIO
![Card image](/uploadedimages/People/Jack-Probst.png)
The Leadership Challenges of the Rebel Alliance
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/People/Jack-Probst.png)
Understanding and Applying the IT/Business Model as an Organizational System – Part 1 & 2
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink20/Speakers/joseph-hayes.jpg)
Lessons in Leadership from Star Wars
Joseph Hayes, Sr. VP & COO, Marsh McLennan Agency
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Troy-DuMoulin.jpg)
Leadership Lessons from the Mandalorian – This Is the Way!
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Bowles-Matthew.jpg)
The Key Role of The IT Business Relationship Manager
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/People/Jack-Probst.png)
The Importance of Influential Leadership
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Troy-DuMoulin.jpg)
Collective Genius: The Art and Practice of Leading Innovation
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Bowles-Matthew.jpg)
Exclusive Executive VIP Passholder – Power Lunch
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
Track 2: Organizational Change Management
Dedicated to Finn, who pulled off the impossible change: he quit life as a Stormtrooper. Empathetic, protective, and brave, Finn has all the training of a stormtrooper, along with a big heart and a sense of right and wrong. Finn never expected to be a part of anything big, but he’s prepared to step up to the challenge of a larger calling.
![Card image](/uploadedimages/People/Jack-Probst.png)
The Power of Storytelling – Why It’s A Necessary Leadership Skill
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink20/Speakers/robin-hysick.jpg)
Communicate to the Power of 10!
Robin Hysick, Senior IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/pink24/speakers/branden-tracy.png)
Service Governance and Cultural ITSM Adoption
Banden Tracy, Director, Project Management, NRTC
![Card image](/uploadedimages/Conferences/pink24/speakers/kris_damolin.png)
IT Service Management – It Isn’t Always a Smooth Journey
Kris Dalmolin, CIO, City of Peoria
![Card image](/uploadedimages/Conferences/pink24/speakers/Kristin-Bryce.png)
Gamification to Achieve Operational Maturity within an ITSM Culture
Kristin Bryce, Process Improvement Analyst, El Paso County, Colorado
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Charlie-Miles.jpg)
Organizational Change Management’s Silver Bullet: Active and Visible Leadership
Charlie Miles, Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Charlie-Miles.jpg)
Understanding the Emotional Side of Organizational Change Management – Part 1 & 2
Charlie Miles, Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink20/Speakers/robin-hysick.jpg)
Using the 20/20 Model to Lead Successful Organizational Change
Robin Hysick, Senior IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink20/Speakers/elaine-lauritzen.jpg)
Do or Do Not, There Is No Try – Organizational Change Management Is Key to Project Success
Elaine Lauritzen, Managing Director, HR and ID Center, Office of IT, Brigham Young University
Track 3: Lean, Agile, DevOps
Dedicated to Han Solo, captain of the Millennium Falcon. Han Solo went from scoundrel to hero in record time. He is a superior pilot and can use many skills and ingenuity to navigate his ship across the galaxy. A jack of many trades and with a no-nonsense “let’s just get it done” style, Han comes through for the team in any situation.
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Troy-DuMoulin.jpg)
The Lean IT Leader
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink20/Speakers/George-Spalding.jpg)
15 Essential Practices for DevOps Success – Part 1 & 2
George Spalding, VP & Executive Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/pink24/speakers/donnaknapp.png)
Just Enough Process
Donna Knapp, Curriculum Development Manager, ITSM Academy
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Bowles-Matthew.jpg)
How to Accelerate Speed and Business Value Using Agile Scrum
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/pink24/speakers/tony_north.png)
Lean Principles for Service Management
Tony North, Senior Manager of IT, King County, WA and HDI Executive Board Leader
![Card image](/uploadedimages/Conferences/Pink20/Speakers/George-Spalding.jpg)
The DevOps Engineer
George Spalding, VP & Executive Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Jennifer-Wels.jpg)
A Leader’s Guide to Value Stream Mapping
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/pink24/speakers/Cherry-Vu.png)
Working Naked
Dr. Cherry Vu, CEO, Teal Unicorn and
Rob England, Managing Director, Teal Unicorn
![Card image](/uploadedimages/People/Graham-Furnis-white-background.jpg)
Lean’s DMAIC Model for Continual Improvement
Graham Furnis, IT Management Consultant, Pink Elephant
Track 4: Integrated IT Service Management
Dedicated to Luke Skywalker. Luke was once young, inexperienced, and a bit impatient, but when push came to shove, he's got the moxie and bravery to fight the largest military force in the galaxy: The Evil Empire. Luke Skywalker eventually became a living legend and was remembered as one of the greatest Jedi masters in galactic history.
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Troy-DuMoulin.jpg)
SCR Spruce Goose, Star Wars Death Star, or an Answer to World Peace?
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink23/Speakers/Katrina-MacDermid.png)
From Rough to Refined – How the Double-Diamond Model Can Enhance IT Service Management Processes
Katrina MacDermid, Creator: Humanising IT™
![Card image](/uploadedimages/Conferences/pink24/speakers/rob-england.png)
Response Taiji: Rethinking Service Support for a Volatile World
Rob England, Managing Director, Teal Unicorn
![Card image](/uploadedimages/Conferences/pink24/speakers/Katie-Metzroth.png)
From Chaos to a (mostly) Well-Oiled Machine: Transforming Major Incident Management through
Resilience Engineering
Katie Metzroth, Senior Manager Infrastructure Service, Texas Mutual Insurance Company
![Card image](/uploadedimages/Conferences/Pink22/Speakers/Jeffrey-Tefertiller.jpg)
The Changing Role of Service Management Governance
Jeffrey Tefertiller, CIO Advisor, Executive ITSM Consultant, Program Leader, Founder, Service
Management Leadership
![Card image](/uploadedimages/Conferences/Pink21/Speakers/gary-case.jpg)
10 Major Lessons Learned about Leading and Implementing ITSM
Gary Case, Senior Manager, Vintun LLC
![Card image](/uploadedimages/Conferences/Pink23/speakers/Mark-Freed.png)
Blasting Incidents Using the Force of Change Management – Part 1 & 2
Mark Freed, IT Enterprise Services Manager, Office of Information Services, State of Oregon
![Card image](/uploadedimages/Conferences/Pink23/speakers/Daniel-Pop.png)
The Problem with Problem: The Struggles of Getting Buy-In for Problem Management
Daniel Pop, Sr. Manager, IT Service Strategy & Governance, WestRock
![Card image](/uploadedimages/Conferences/Pink23/speakers/West-Richter-Jr.jpg)
“Do, or Do Not” – Why We Must Go All-in on Our CMDB Journey
West Richter Jr., Director, Global IT Service Delivery, Moog, Inc.
![Card image](/uploadedimages/Conferences/pink24/speakers/mike-vikal.png)
Critical Success Factors for Integrated Incident Management
Mike Vikdal, Author, President – Auslyn Group
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Troy-DuMoulin.jpg)
Integrated IT Business Management™ – the Model and Key Concepts
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
![Card image](/uploadedimages/Conferences/pink24/speakers/felipe_villegas.png)
Improving Team Performance through the ‘Integrated IT Business Management™ Designation Scheme’
Felipe Villegas, Managing Director, Professional Designations Corp.
Track 5: Digital Value Management
This track is sponsored by DVMS, the Digital Value Management Institute, and is dedicated to Han Solo’s spacecraft, the Millennium Falcon, which is one of the fastest vessels in the galaxy – and the one that played a critical role in some of the greatest victories of the Rebel Alliance and the New Republic.
![Card image](/uploadedimages/Conferences/pink24/speakers/Dave-Nichols.png)
Creating a Culture of Digital Value Management
Dave Nichols, Founding Member and Executive Director, DVMS Institute
David Moskowitz, Co-founder and Executive Director for Content Architecture, DVMS Institute
![Card image](/uploadedimages/Conferences/pink24/speakers/David_Moskowitz.png)
Creating a Culture of Digital Value Management
David Moskowitz, Co-founder and Executive Director for Content Architecture, DVMS Institute
Dave Nichols, Founding Member and Executive Director, DVMS Institute
![Card image](/uploadedimages/Conferences/Pink24/Speakers/Patti-Blackstaffe.png)
Leadership, Accountability, and Culture
Patti Blackstaffe, CEO and Transformation Specialist – GlobalSway
![Card image](/uploadedimages/Conferences/Pink24/Speakers/Amy-McLaughlin.png)
Sustainable Digital Value Management Design
Amy McLaughlin, Executive Director, Technical and Solutions, Oregon State University
![Card image](/uploadedimages/Conferences/Pink24/Speakers/Patti-Blackstaffe.png)
Rethinking Governance in the Age of Digital Value
Patti Blackstaffe, CEO and Transformation Specialist – GlobalSway
![Card image](/uploadedimages/Conferences/Pink24/Speakers/Greg-Sanker.png)
Change Management in a Digital Value Enterprise
Greg Sanker, Principal Advisory Director, Info-Tech Research Group
Track 6: Tools & Technology
Dedicated to R2-D2. A resourceful astromech droid, R2-D2 served Padmé Amidala, Anakin Skywalker, and Luke Skywalker in turn, showing great bravery in rescuing his masters and their friends from many perils.
![Card image](/uploadedimages/Conferences/pink24/speakers/marc_lambiotte.png)
ITSM Wars: A New Hope for IT Service Management in the Digital Workplace
Marc Lambiotte, Senior Director of IT Cross-Functional Services, American Red Cross
![Card image](/uploadedimages/Conferences/pink24/speakers/Roel_Decneut.png)
ITAM 2.0 – The Foundation for Efficient IT Management
Roel Decneut, Chief Strategy Officer, Lansweeper
![Card image](/uploadedimages/Conferences/pink24/speakers/jason_kikta.png)
Secure by Design and Default – Building a Better Future
Jason Kikta, CISO, Automox
![Card image](/uploadedimages/Conferences/pink24/speakers/Gaurav-Shekhar.png)
AI and Service Management – the Changing Landscape of IT Services
Gaurav Shekhar, Professor, The University of Texas at Dallas
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Charlie-Miles.jpg)
PinkVERIFY® Tool Assessment – 2023 Update
Charlie Miles, Principal IT Management Consultant, Pink Elephant.
![Card image](/uploadedimages/Conferences/Pink24/speakers/Tom-Monaghan.jpg)
Product Demo – Harnessing the Power of ITSM Tools for Enterprise Collaboration
Tom Monaghan, Sales Manager, HaloITSM
![Card image](/uploadedimages/Conferences/Pink24/speakers/Stephen-Earl.png)
Drift Transparency – How It Will Help You Sleep at Night!
Stephen Earl, Product Manager, Cloudhouse Technologies
Track 7: New & Emerging Trends
Dedicated to C-3PO, who was built by Anakin Skywalker (Luke’s father) from spare parts. C-3PO was fluent in over six million forms of communication and developed a fussy and worry-prone personality throughout his many decades of operation. Along with his counterpart, R2-D2, C-3PO constantly found himself directly involved in pivotal moments of galactica history and aided in saving the galaxy on many occasions.
![Card image](/uploadedimages/Conferences/pink24/speakers/rob-england.png)
Making a New Product in a Day
Rob England, Managing Director, Teal Unicorn and
Dr. Cherry Vu, CEO, Teal Unicorn
![Card image](/uploadedimages/Conferences/pink24/speakers/Cherry-Vu.png)
Open IT: What Got You Here Won’t Get You There
Dr. Cherry Vu, CEO, Teal Unicorn and
Rob England, Managing Director, Teal Unicorn
![Card image](/uploadedimages/Conferences/Pink20/Speakers/david-ratcliffe.jpg)
Is DevOps Dead? Panel Discussion
Facilitated by David Ratcliffe, President, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink22/Speakers/Jeffrey-Tefertiller.jpg)
The Need for Experience Management in Service Management
Jeffrey Tefertiller, CIO Advisor, Executive ITSM Consultant, Program Leader, Founder, Service
Management Leadership
![Card image](/uploadedimages/Conferences/pink24/speakers/EM_Shoulder.jpg)
Data Science, AI and IT Process Management
Ernesto Mijangos, Professional Service Director, Pink Elephant México and Latin America
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Troy-DuMoulin.jpg)
Top 10 Emerging IT Trends and Considerations for ITSM
Troy DuMoulin, Vice President, Research & Development, Pink Elephant
and David Ratcliffe, President, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Bowles-Matthew.jpg)
An Introduction to Experience Management (XM) and Experience Level Agreements (XLAs)
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
Track 8: Half-Day Workshops
Dedicated to the Jedi Council, a governing body that provides guidance, leadership, and oversight to the Jedi Order. Its primary purpose is to oversee the training and activities of Jedi Knights and Padawans
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Bowles-Matthew.jpg)
The 9 Essential Building Blocks for Successful ITSM Process Management
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Jennifer-Wels.jpg)
How To Implement Problem, Change, and Release Management In the Real World
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink20/Speakers/robin-hysick.jpg)
What IT Leaders and Managers Need To Know about “Integrated” IT Business Management
Robin Hysick, Senior IT Management Consultant, Pink Elephant
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Charlie-Miles.jpg)
Using the 20/20 Model to Lead Successful Organizational Change
Charlie Miles, Principal IT Management Consultant, Pink Elephant.
![Card image](/uploadedimages/Conferences/Pink21/Speakers/Troy-DuMoulin.jpg)