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ITIL® PinkBASELINE Process Capability Assessment

It’s not only about knowing where to start, it’s also about proving how far you have come!

As part of our transformation services Pink Elephant provides a set of repeatable and comprehensive assessment services related to ITIL Process Best Practices, ITSM Tool Compatibility and Organizational Change Readiness.

While comprehensive and deep assessments have an important role to play in transformation projects, there are times when a lighter approach to establishing a baseline or as a follow up assessment is more appropriate.

The PinkBASELINE assessment provides a workshop-based fast track approach to conducting an onsite consultant-led ITIL process assessment in six business days. The primary objective is to assess up to three processes against a set of capability criteria and critical success factors that ensure the process goals are achieved in a consistent and beneficial manner. Unlike a process maturity assessment based on a CMMi maturity scale such as our PinkSCAN™ service, the PinkBASELINE is primarily focused on assessing the current state against key process elements critical to business value. The PinkBASELINE assessment approach is specifically relevant for a single site assessment with a narrow scope of processes to assess in relationship to:

A PinkBASELINE assessment will enable an organization to establish a gap and baseline assessment against best practices and rapidly identify a series of tangible improvement actions.

The PinkBASELINE assessment approach and timing is as follows:

Following a PinkBASELINE assessment, further consulting support can be provided to develop a prioritized roadmap and project approach.

Comprehensive Process Assessment (PinkSCAN)

PinkBASELINE Deliverables:

When Is A PinkBASELINE The Right Approach?

PinkBASELINE Characteristics:

PinkBASELINE vs. PinkSCAN At A Glance:

Objective Focused capability assessment and recommendations for improvements In-depth maturity assessment as first step of major project plan
Approach A quick review of process capability and critical success factors related to people, process, product and partner A comprehensive and blended (online/on-site) discovery approach for establishing process maturity, benchmark comparison and cultural acceptance
Method Flexible discovery (meetings, workshops, discussions) Structured online surveys supported by on-site validation workshops
Deliverables High level Executive PowerPoint presentation focused on capability gaps and next steps recommendation Detailed written report and executive presentation focused on current state process maturity, culture and next steps
Benefits A baseline (starting point) of what can be improved Comprehensive and repeatable with industry benchmarking
Scope 3 processes, single site, with involvement of key customer staff 3-21 processes depending on customer need with wide involvement of staff across the organization
Who Organizations that wish to quickly get an accurate but high level understanding of their current capability of practice Organizations that wish to have a broad view of the perception of current state ITSM process maturity across the organization
Why A quick gap analysis to jump start an ITSM project A broad long term view of an ITSM project

To learn more about PinkBASELINE or to find out if it is right for your organization, call 1-888-273-PINK.