How Do I Go About Selecting A Tool For My IT Organization?

Many organizations are at a maturity where their processes are becoming more apparent and are evolving to the next level. These processes require automation and support for integration. A Service Management tool will provide the necessary assistance to help improve the maturity levels within an organization and allow the processes to reach beyond their silos and integrate with other processes.

The goal of PinkSELECT is to support an IT Organization by providing an objective, vendor neutral and cost effective methodology and set of templates for conducting a tool selection process while leveraging Pink’s industry experience.  

Pink Elephant works through the development of the Request For Proposal (RFP); provides analysis and a tool scoring grid; and produces written reviews on RFP responses based on ITIL® expertise by using over 1100 documented and detailed criteria for the following areas:

  • Access & Integration
  • Recording & Classifying
  • Assignment, Escalation & Notifications
  • Reporting & Archiving
  • Customer Interface
  • Additional Functional & Business Requirements
  • Availability Management
  • Capacity Management
  • Change Management
  • Event Management
  • Financial Management
  • Incident Management
  • Knowledge Management
  • Problem Management
  • Release & Deployment Management
  • Request Fulfillment
  • Service Asset & Configuration Management
  • Service Catalog
  • Service Level Management
  • Service Portfolio
  • Service Continuity Management

By using this established process and a PinkSELECT tool kit containing all necessary forms, templates and process definitions, an organization can make an informed and accurate decision and measurably decrease the time and cost required to select a Service Management tool without foregoing quality.

PinkSELECT Approach 

The following is a sample list of best practice requirements that organizations should consider when evaluating the functional abilities of a Service Management tool.  Pink Elephant has incorporated these requirements into PinkSELECT’s RFP documentation:

PinkSELECT Scope

PinkSELECT provides the process, forms, templates and analysis tools to facilitate a tool selection process and includes the following tools: 

PinkSELECT provides a tool kit to evaluate and assess the Service Management tools that are deemed to be compatible with specific ITIL processes using a systematic approach of mandatory and customized criteria.


PinkSELECT will not only find the best match for organizations by providing an end-to-end tool selection process, but will customize it to best meet the organization’s needs.  This will save the organization time and money by decreasing the timeline to determine a tool of choice and freeing people resources so they can be best utilized elsewhere. A further return-on-investment is created by finding a tool faster and ensuring it is aligned to meet the goals and objectives of the business. In addition, an organization has the ability to leverage Pink Elephant with its association to multiple vendors and industries worldwide.

With the right Service Management tool in place, the longer-term benefits to be gained are cost savings and increased productivity, which in turn can lead to an increase in the quality of the IT service provision.

Outcome & Deliverables

From this engagement, your organization can expect the following:

To learn more about PinkSELECT call us at 1-888-273-PINK.