Upcoming Webinars

ITIL 4 Practices vs. ITIL v3 Processes – A Rose by Another Name?

George Spalding – Pink Elephant
George Spalding

Executive VP, Pink Elephant

Date: April 18, 2019
Time: 9:00 AM PT | 12:00 PM ET

Pink leads the way...again!

The ITIL v3 Service Management model includes 26 processes and functions designed around a five-stage lifecycle. ITIL 4 includes 34 practices (not processes!) designed around a Service Value System.

During this webinar, George will highlight the following:

  • What you need to know about the significant differences between a practice and a process or function.
  • ITIL 4 groups its 34 practices into three categories: General Management, Service Management, and Technical Management. What is the significance of these distinctions?
  • Which of the ITIL 4 practices are new (were not part of ITIL v3) and what’s important for you to understand about them?
  • What considerations are there for those who want to decide between continuing to follow ITIL v3’s best practices versus ITIL 4? Is it one or the other, or both? And for how much longer?

Don’t miss this need-to-attend, highly educational webinar. And bring your questions! George will answer all of them.

The Four Business Dimensions of ITIL 4

Troy DuMoulin – Pink Elephant
Troy DuMoulin

VP, of Research & Development, Pink Elephant

Date: April 30, 2019
Time: 9:00 AM PT | 12:00 PM ET

Core to ITIL 4 is the Service Value System (SVS) – four dimensions of Service Management that are critical to the effective and efficient facilitation of value for customers and other stakeholders. These four dimensions are broken down as:

  • Organizations and people
  • Partners and suppliers
  • Information and technology
  • Value streams and processes

Join Troy for this informative webinar where he will give an overview of each of the four dimensions and explains how a good understanding of these dimensions is necessary within the context of the Service Value Chain.