"The depth of this course far exceeded my expectations – the content is unbelievably rich. I am walking away with very practical information that has helped me fill in many missing gaps. Kudos to (the instructor) and Pink!"
– Course attendee
COURSE OVERVIEW
This course gets down to the “nitty gritty” of integratedITSM™ and with the addition of describing the business connections within a wider view of integratedITSM™. Using Pink’s extensive 40 years of history with IT best practices, the course content includes a real-life and very practical view of the important elements your IT organization needs to consider, define, manage, and deliver to achieve effective and meaningful IT services.
This three-day certification course provides IT professionals with the essential knowledge required to understand how integratedITSM™ is a key part of a holistic integrated IT service management as a quality system. The course is focused on two primary areas: the importance of an ‘integrated’ IT service management approach; and the enabling functions, processes, and resources needed to support the operation as well as underpin nine essential IT service management processes.
Pink Elephant consultants are proud to be among the industry’s experts who were asked to contribute to the certification content.
This content-rich course includes very practical discussions and exercises that profile ‘real-world’ IT service management situations and provide attendees with numerous improvement opportunities that can be applied right away upon returning to the workplace.
THE integratedITSM™ DESIGNATION SCHEME
This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations:
- integratedITSM™ Champion
- integratedITSM™ Professional
- Organizational Change Management Architect™
- IT Business Relationship Management Architect™
- Value Stream Mapping Architect™
- IT Performance & Improvement Management Architect™
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LEARNING OBJECTIVES
Upon their successful completion of the course, attendees will understand:
- A big picture view of the integratedITSM™ System and the concept of ‘systems thinking’
- How integratedITSM™ enables business value
- Business process management (BPM) and its significance to IT service management
- The meaning of ‘process management’ and the components of inputs, throughputs/activities, outputs, and metrics, as well as key integrations
- A real-world view of the 9 building blocks of every process and how to apply them to each of these specific processes: business relationship management, service level management, IT asset management, configuration management, incident management, problem management, request management, change management, and release and deployment management.
WHO SHOULD ATTEND?
This certification course is suitable for anyone working in IT or in roles that interact with IT.
PREREQUISITES
There are no prerequisites for this certification course.
EXAM & CERTIFICATION
The exam is offered through Professional Designations Corp. (PDC) and, to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be ordered for you by Pink Elephant.
- Duration: 60 minutes
- Questions: 40 multiple-choice questions; closed book
- Pass Mark: 65% (26 questions correct out of 40 questions)
- Supervised: Yes
- Format: Online
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use.
