Webinar: Why Lean & Agile Scrum Are Important for Ongoing ITSM Success

All IT management frameworks acknowledge the importance of continuous improvement, using unique terms to describe it such as technical debt reduction, software refactoring, impediment removal, or just plain problem management. However, Lean and, by extension, Agile Scrum both provide practical tools on how to actually do it!

While this is true, many advocates of Agile are unaware of Scrum’s origin story, which is based on Lean Manufacturing, specifically the Toyota Production System (TPS). Jeff Sutherland, the co-author of the Scrum Guide, makes this quite clear in his book Scrum: The Art of Doing Twice the Work in Half the Time, as he describes Agile Scrum as placing structure around learning and improvement processes.

Join Troy for this insightful webinar as he shares how Lean and Agile Scrum are interdependent and how they can be used effectively to enable an integrated approach to ITSM in support of continuous improvement or any planned work.

Troy, a highly respected IT service management expert and Lean IT author, is celebrated as one of the world’s top authorities in ITSM and Lean. With over 30 years of real-world consulting experience, he offers invaluable insights into a fully integrated IT service management approach.