“…thank you again for a great course… My only disappointment is that I didn't take this course sooner."
– 2024 Course Attendee
THE integratedITSM™ DESIGNATION SCHEME
This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations: integratedITSM™ Champion
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COURSE OVERVIEW
No other course provider gives you an 'integrated' view of IT service management (ITSM) – a must have in today’s turbulent business environment. This includes a unique 'Full Stack' view of DevOps, which is a necessity to successfully enable improved quality, higher speed, and a reduction in costs.
IT organizations are constantly challenged to improve the way services are delivered in respect to quality, speed, and cost. In response to these ongoing pressures, organizations have long turned to ITSM frameworks to improve the quality and value of their service delivery capabilities.
In addition to ITSM practices, recent trends and market pressures have introduced additional models, methods, and concepts designed to further accelerate traditional IT management practices such as project management, software development, and service delivery. However, many organizations find that these practices are leveraged in isolation by different teams. This leads to competition for resources – creating conflict and distracting management's focus, rather than collaborating and gaining the benefit of integration.
The Enabling integratedITSM™ with DevOps, Agile & Lean certification course adds to your knowledge of proven ITSM capabilities and demonstrates how the practices of ITSM, Lean, Agile, and DevOps work together to enable successful outcomes, remove waste, lower costs, and increase business value.
The course promotes the view that an 'integrated' approach to managing these practices is needed (and explains exactly how), and that it is not a matter of “which one do we choose?”
LEARNING OUTCOMES
By the end of this certification course, you will be able to articulate:
- The concept of integrated service management in relation to business goals
- The scope, benefits, and key touch points of integrated service management in respect to how ITSM, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
- The differences in perspective and focus of a technology versus a service outcome-focused organization
- The core service management life cycle stages and processes and how they are enabled or modified by other models such as Agile and DevOps
- The core elements of Lean thinking, value stream mapping, and process improvement
- Agile project management practices, including Scrum roles and processes
- How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
- The key principles of 'DevOps – The Full Stack' in respect to improved collaboration, continuous delivery, and automation
- How organizational change management practices can be applied to achieve success with major cultural transformations
WHO SHOULD ATTEND?
This class is designed for anyone working in an IT organization with a role in service management, operations, project management, software development, management, and leadership.
PREREQUISITES
There are no mandatory prerequisites. Work experience in IT services is recommended.
EXAM & CERTIFICATION
This course prepares participants for the examination leading to the Enabling integratedITSM™ with DevOps, Agile & Lean certificate, granted by Professional Designations:
- Exam is one hour; multiple-choice; closed book
- You will receive an exam voucher for the web-based exam, to be scheduled after the course
- After completion of this course, you may apply for self-directed learning PDUs through PMI. Letter of attendance is available upon request.
COURSE E-MATERIALS
Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use .
