Establishing and Leading High-Performing Service Teams

PINKMASTERCLASS SERIES

PinkMasterClass is a series of live, virtual ½-day workshops where you can learn from the world’s very best ‘master’ consultants and trainers on many different and specific subjects related to IT service management, process management, artificial intelligence (AI), organizational change management, business relationship management, and many more.

No need to leave your work duties for long multi-day courses. If you are not interested in, or don’t need certifications, these ½-day workshops are ideal for you. And the great news is that you can still learn from Pink’s very talented faculty – the most respected and experienced authorities in the industry.

We are also very proud that many PinkMasterClass subjects are unique to the industry and not taught by any other training organization.

Not only can YOU benefit from these ½-day workshops, but we can also present any of these to your entire team – contact info@pinkelephant.com for options or use the Chat feature by clicking on the pink circle in the bottom right of this page.

There are many PinkMasterClass workshops to choose from. For a complete list view the schedule-at-a-glance

WORKSHOP OVERVIEW

Taken in part from the content in Pink’s  Lean IT Leadership certification course, Troy will explore the use of key leadership models and team structures that are successfully used to increase velocity while at the same time reducing errors and downtime even in an environment with immature processes.

Value is created by process, but process is impacted by and highly dependent on effective leadership, team structures, trust-based environments, and outcome-based performance management systems. Traditional highly directive leadership models can execute and are effective in situations of crisis and replication. They can also easily create silos, produce dependence, stifle innovation, and create bottlenecks when leading for innovation or in situations that require organizational resilience and agility. Building on the principles of Lean leadership, organizations that are adopting Agile concepts have realized that traditional top-down organizational structures are not designed to adapt and flex quickly to meet changing business needs. Instead, they are experimenting with product-oriented cross-functional teams for both development and support. The agenda includes the following major topics: 

• Understanding leadership styles and theories
• Applying the Lean principle of first-time right and shift left
• Self-managing versus self-governing teams
• Cross-functional team structures and models
• Teaming approaches that create a culture of accountability for results and CSI
• Cascading strategic goals down to team and individual performance objectives

Troy is one of the most respected and experienced IT service management and Lean IT experts in the world.  With close to 30 years of industry experience, his knowledge and expertise are unparalleled. Troy is the author of many articles, paper, blogs, and books about service catalog, Lean and IT service management. He is a favorite and much sought-after speaker, trainer, and consultant.

COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Participants may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use .

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.