"The course I took was extremely informative and valuable. I was able to take the lessons learned about the content and bring them back to develop better strategies and designs in my organization."
COURSE OVERVIEW
Within IT service management’s service level management umbrella, the service catalog is a key component that plays a crucial role in IT service delivery, as it serves as the access point to all products and services offered by IT or other departments. An effective service catalog is a must-have business tool for improving ITSM practices, helping to build and nurture a positive relationship between business units and IT. Another major benefit to building a comprehensive service catalog is a reduction in costs. As products and services are examined and clearly defined to meet the business' needs, this often leads to redesigning processes and restructuring resources that result in the standardization of supply and better operational control.
The savvy IT professional understands that a well-designed and efficiently implemented service catalog can dramatically impact the business-IT relationship by building trust in the capabilities of IT to deliver the right products and services that the business needs in a timely manner at a reasonable cost. The service catalog can also provide a foundation for planning and decision making, improved communication, and as a means for measuring performance.
Pink Elephant’s Service Catalog Specialist certification course takes you beyond theoretical guidance found in other courses to provide a deeper, more specialized, and practical understanding of the service catalog. Learn what is needed to define, create, implement, and manage the ongoing processes to realize the full potential of the service catalog within the bigger picture of service level management and an integrated approach to IT service management!
The knowledge and skills this certification provides will enable you to be a valuable resource to any IT organization.
LEARNING OUTCOMES
Upon successful completion of the Service Catalog Specialist course, you will be able to:
- Explain essential terms for a Service Catalog
- Articulate the three drivers behind the need for a Service Catalog and how they relate to the bigger picture
- Define and structure services
- Identify the factors in designing and organizing the Service Catalog
- Articulate the key roles for a successful Service Catalog
- Explain how the Service Catalog enables various office processes
- List the various technology options available to create, implement, and maintain the Service Catalog
- Identify Service Catalog success factors and metrics
WHO SHOULD ATTEND?
This certification course is for individuals who are responsible for defining, creating, implementing, and managing the ongoing processes of a Service Catalog, including Service Level Managers, Quality Managers, IT Managers, and Business Relationship Managers.
PREREQUISITES
There are no prerequisites for this course.
EXAM & CERTIFICATION
This course prepares participants for the examination leading to the Service Catalog Specialist certificate, granted by Professional Designations:
- The exam is one hour in length and is a multiple-choice, closed book exam.
- You will receive an exam voucher for the web-based exam, to be scheduled following the course.
- After completion of this course, you may apply for self-directed learning PDUs through PMI. Letter of attendance is available upon request.
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can only use the files under the Pink Elephant Terms of Use.
All attendees will be given access to Pink Elephant's learning portal, which contains numerous value-added documents, e-files, and enriched learning materials.
