Value Stream Mapping is a Lean tool that provides organizations with a holistic view of their processes, helping to identify inefficiencies and areas for improvement across all business functions and disciplines including IT service management. It is a powerful tool for breaking down silos within an organization, as it encourages collaboration and communication across different departments and functions.
Using numerous IT service management examples, the two-day Value Stream Mapping certification course is a highly practical and applied program that covers process design, assessment, and improvement using Lean principles. It provides individuals with the necessary knowledge to identify and eliminate waste, shorten lead and cycle times, and improve flow across the IT value chain, ultimately enhancing all business processes, including ITSM.
Attendees will learn value stream mapping techniques, including current state mapping, future state mapping, and value stream design. Upon completion, individuals will be equipped to drive continuous improvement within their organizations by optimizing processes, reducing waste, and improving flow across the IT value chain, supporting business and IT service management objectives.
This covers the following areas:
- Process design: This section focuses on the principles of Lean thinking and process design. Participants will learn how to create value for customers while eliminating waste and reducing cycle times. They will also learn about the different types of waste that can occur in processes and how to identify them.
- Assessment and improvement: In this section, participants will learn how to assess current processes and identify areas for improvement. They will learn how to use tools such as value stream mapping, process flow analysis, and root cause analysis to identify inefficiencies and opportunities for improvement.
- Value stream mapping techniques: This section covers the different types of value stream mapping techniques, including current state mapping, future state mapping, and value stream design. Participants will learn how to use these techniques to identify waste, optimize processes, and improve flow across the IT value chain.
Overall, this course provides candidates with the tools and techniques they need to drive continuous improvement within their organizations.
THE integratedITSM™ DESIGNATION SCHEME
This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations:
- integratedITSM™ Champion
- Value Stream Mapping Architect™
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WHO SHOULD ATTEND?
This certification course is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organizations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.
PREREQUISITES
There are no prerequisites for this certification course. It is recommended (but not required) that participants first attend the integratedITSM™ Essentials Certification Course, or Lean IT Essentials Certification Course.
EXAM & CERTIFICATION
The exam is offered through Professional Designations and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be ordered for you by Pink Elephant.
- Duration: 60 minutes
- Supervised: Yes
- Format: Online and Proctor-led
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use.
