“ The training is excellent. This course should be required for any company that will be implementing Configuration Management. The reference materials are very detailed.”
COURSE OVERVIEW
A properly managed and implemented configuration management process provides valuable information about the delivery and quality of IT services, forming a critical component of IT service management (ITSM). Yet, many organizations struggle with the complexity involved in establishing and maintaining this critical IT service management capability.
This two-day certification course goes beyond establishing a service component repository (SCR) and takes a deep dive into the design, deployment, and management required for a sustainable configuration management process. Based on our consultants’ decades of real-world experience helping IT organizations, this practical course will help you identify critical success factors related to reaching your IT service management and organizational goals and establish approaches to overcome design, deployment, and ongoing process management issues.
LEARNING OUTCOMES
Upon the successful completion of this course, you will have the ability to:
- Understand industry best practices related to configuration management
- Define and apply data governance and management principles to your configuration management solutions
- Define the differences, relationship, and dependencies between configuration management and IT asset management
- Define and model IT services within a configuration management database
- Understand and apply SCR data modeling and design techniques
- Understand how to design the configuration management process to support and integrate with other key IT management practices and ITSM disciplines such as:
- IT asset management
- Budgeting and costing
- Service level management
- Monitoring and alerting
- Incident and problem management
- Adopt and adapt principles, as well as how to approach configuration management automation and data source federation
- Identify critical configuration management governance and management roles such as service owners, domain owners, and configuration management managers
WHO SHOULD ATTEND?
Configuration managers, product and service owners, asset management owners, information and security management roles, business analysts, IT process designers, data architects, IT consultants, IT project managers
PREREQUISITES
There is no prerequisite for this course, although it is strongly recommended that participants understand basic IT service management concepts.
EXAM & CERTIFICATION
This course prepares participants for the examination leading to the Configuration Management Specialist certificate, granted by Professional Designations:
- The exam is 60 minutes in length and is a 40-question, multiple-choice, closed-book exam
- A mark of 65% (26 correct answers) is required to pass the exam
- You will receive an exam voucher for the web-based exam, to be scheduled following the course.
- Upon completion of this course, you may apply for self-directed learning PDUs through PMI. A letter of attendance is available upon request.
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under the Pink Elephant Terms of Use.
