The role of IT in driving business success is more critical than ever. This comprehensive certification course in IT Performance and Improvement Management is the gateway to mastering the essential strategies and techniques needed to propel organizations forward.
Over two immersive days, attendees will explore the core principles and practices that underpin integratedITSM™. The primary focus will be on IT Performance and Improvement Management to equip attendees with the tools and insights to elevate IT service delivery, optimize performance metrics, and drive tangible results that directly impact the organization's bottom line.
Benefit from Pink's four decades of expertise in IT service management, leveraging insights from successful improvement projects spearheaded by our renowned consultants. Gain practical, real-world perspectives on measuring and managing IT performance, and discover how to align IT services seamlessly with overarching business objectives.
Through hands-on exercises and interactive learning experiences, attendees will translate theory into action, practicing their ability to apply key concepts in real-world scenarios. From learning metrics and critical-to-quality attributes to harnessing the power of dashboards and balanced scorecards, this course empowers individuals to navigate the complexities of IT performance management with confidence and proficiency.
THE integratedITSM™ DESIGNATION SCHEME
This certification course is part of Professional Designations’ new designation scheme for integratedITSM and is required to achieve the following designations:
- integratedITSM™ Champion
- IT Performance & Improvement Management Architect™
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LEARNING OBJECTIVES
Upon the successful completion of this course, attendees will:
- Learn practical strategies for measuring, analyzing, and enhancing IT service delivery
- Understand essential tools, including dashboards, balanced scorecards, and process maturity assessments
- Engage in hands-on exercises for tangible understanding and real-world application
- Align IT services with business objectives to drive continuous improvement and tangible outcomes
WHO SHOULD ATTEND?
This certification course is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organizations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.
PREREQUISITES
There are no prerequisites for this certification course. It is recommended (but not required) that participants first attend the integratedITSM™ Essentials certification course.
EXAM & CERTIFICATION
The exam is offered through Professional Designations Corp (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be ordered for you by Pink Elephant.
- Duration: 60 minutes
- Questions: 40 multiple-choice questions; closed book
- Pass Mark: 65% (26 questions correct out of 40 questions)
- Supervised: Yes
- Format: Online
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use.
