PinkBASELINE ITSM Process Capability Assessment

It’s not only about knowing where to start, it’s also about proving how far you have come!

While comprehensive and deep assessments have an important role to play in transformation projects, there are times when a lighter approach to establishing a baseline or as a follow up assessment is more appropriate.

The PinkBASELINE assessment provides a workshop-based fast track approach to conducting a consultant-led ITSM process assessment in six business days. The primary objective is to assess up to three processes against a set of capability criteria and critical success factors that ensure the process goals are achieved in a consistent and beneficial manner. Unlike a detailed process maturity assessment based on the CMMi maturity scale such as the Pink Elephant PinkSCAN™ service, PinkBASELINE is primarily focused on assessing the current state against key process elements critical to business value. The PinkBASELINE assessment approach is specifically relevant for a single site assessment with a narrow scope of processes, answering questions like:

A PinkBASELINE assessment will enable an organization to establish a gap and baseline assessment against best practices and rapidly identify a series of tangible improvement actions.

The PinkBASELINE assessment approach and timing follows five key milestones:

PinkBASELINE Deliverables:

When is a PinkBASELINE the Right Approach?

PinkBASELINE Characteristics:


To learn more about PinkSCAN, which is a more detailed approach to an ITSM process improvement, click here

PinkBASELINE vs PinkSCAN At-A-Glance

Objective Focused capability assessment and recommendations for improvements. In-depth maturity assessment as the first step of a major project plan.
Approach A quick review of process capability and critical success factors related to people, process, product, and partner. A comprehensive and blended (online/onsite) discovery approach for establishing process maturity, benchmark comparison, and cultural acceptance.
Method Flexible discovery (meetings, workshops, discussions). Structured surveys supported by onsite validation workshops.
Deliverables High-level Executive PowerPoint presentation focused on capability gaps and next steps recommendations. Detailed written report and executive presentation focused on current state process maturity, culture, and next steps.
Benefits A baseline (starting point) of what can be improved. Comprehensive and repeatable with industry benchmarking.
Scope 3 processes, single site, with involvement of key customer staff. 3-14 processes depending on customer need with wide involvement of staff across the organization.
Who Organizations that wish to quickly get an accurate but high-level understanding of their current capability of practice. Organizations that wish to have a broad view of the perception of current state ITSM process maturity across the organization.
Why A quick gap analysis to jump-start an ITSM project. A broad long-term view of an ITSM project.

To learn more about PinkBASELINE and PinkSCAN contact, or 1-888-273-PINK.