Webinars


AI Augmented ITSM

George Spalding
Troy DuMoulin

VP, Research & Development
Pink Elephant

Date: Thursday, April 11, 2024
Time: 12:00pm New York | 5:00pm London

This exciting webinar is a sneak peek into a three-hour masterclass that Troy will present at Pink25, February 2-5, 2025. To read more about Pink’s annual IT service management conference, click here.

In this revealing webinar, Troy will discuss how the world of IT service management (ITSM) will evolve as artificial intelligence (AI) augmentation becomes more prevalent. He'll pinpoint tasks where AI can truly shine as well as areas where the human touch is still essential. This session will help IT professionals understand how to work alongside AI, maximizing their human potential to offer unparalleled business and customer value.

ITSM is all about delivering the best possible value to business partners and customers. Over the past decades, IT professionals in this field have used various tools and strategies to achieve this. However, as with everything else, the digital landscape is constantly changing. Technology disruptions such as distributed computing, cloud adoption, and remote workforces, have always presented unique challenges but ultimately spurred innovation in ITSM.

AI is the latest disruptive force that ITSM professionals must address. It holds incredible potential to change the way we work. On one hand, many routine tasks may be automated by AI, and on the other hand, AI can be a powerful tool to augment the ability to provide value if used correctly.

Don’t miss this unique opportunity to hear from one of the world’s leading and most respected IT service management authorities.




Unlocking IT Success with Cascading Goals and Balanced Scorecard

Matthew Bowles
Matthew Bowles

Principal IT Management Consultant
Pink Elephant

Date: Thursday, May 2, 2024
Time: 12:00pm New York | 5:00pm London

Join us for an exclusive webinar inspired by the core principles of our highly acclaimed IT Performance and Improvement Management™ course. In this webinar, we'll explore the concepts of cascading goals and a Balanced Scorecard, empowering you to drive success and achieve strategic alignment.

Cascading goals represent a powerful methodology for translating high-level strategic objectives into actionable tasks at every level of your organization. By cascading goals effectively, you can ensure that every service, process, team, and individual is aligned with the overarching mission and vision, driving cohesive efforts toward shared goals.

Complementing cascading goals, the Balanced Scorecard framework offers a comprehensive approach to performance measurement and management. By incorporating financial, customer, internal process, and learning and growth perspectives, the Balanced Scorecard provides a holistic view of performance, enabling informed decision-making, and strategic prioritization.

In this webinar, we’ll discuss:

  • The fundamentals of cascading goals and how to effectively implement them throughout your organization
  • Strategies for aligning individual and team objectives with broader strategic initiatives to drive cohesive action
  • The role of the Balanced Scorecard in measuring and managing performance across multiple dimensions
  • Practical tips and best practices for developing and implementing a Balanced Scorecard framework tailored to your unique needs
  • Real-world examples highlighting the benefit of cascading goals and Balanced Scorecard implementation

Don't miss this opportunity to gain actionable insights and take your organization's performance to new heights. Register now to secure your spot in this must-attend webinar!





What It Really Takes to Establish and Manage a Highly Effective Change Management Process

Matthew Bowles, Principal IT Management Consultant, Pink Elephant
Integrated IT Business Management™ – The Model and Key Concepts

Troy DuMoulin, Vice President, Research and Development, Pink Elephant
Value Stream Mapping Techniques for Optimal Workflow

Graham Furnis, IT Management Consultant, Pink Elephant
The Business Value of Effective IT Performance and Improvement Management

Matthew Bowles, Principal IT Management Consultant, Pink Elephant
How to Become An Effective IT Business Leader

Charlie Miles, Principal IT Management Consultant, Pink Elephant
The Key Role of the IT Business Relationship Manager

George Spalding, VP & Executive Consultant, Pink Elephant
STOP! Don’t Commit To A New ITSM Tool Until After This Webinar!

Charlie Miles, Principal IT Management Consultant, Pink Elephant
George Spalding VP & Executive Consultant, Pink Elephant
What IT Leaders and Managers Need to Know about ‘Integrated’ IT Business Management

Vanessa Kornborg, IT Management Consultant, Pink Elephant
Using the 20/20 Model For Effective Leadership and Successful Organizational Change

Robin Hysick, Senior IT Management Consultant, Pink Elephant
The 9 Essential Building Blocks for Successful ITSM Process Management

David Ratcliffe, President, Pink Elephant
Matthew Bowles, Principal IT Management Consultant, Pink Elephant