Upcoming Webinars



Problem Management & Root Cause Analysis: What It Really Means!

Beverly Parker – Pink Elephant
Beverly Parker

Management Consultant, Pink Elephant

In this insightful webinar, Bev will profile key teachings from Pink’s new certification course, Problem Management: Root Cause Analysis Specialist.

Every organization has problems; however, not all businesses are proactive about preventing problems! You know what Problem Management is, thanks to your ITIL training, but the real question is how do you do it? When it comes to Problem Management, our research and assessments show that most organizations are reactive – and not proactive. Bev will describe the difference, and provide you with a practical, structured approach to applying established root cause analysis principles and techniques to identify the sources of recurring incidents and service downtime.