Upcoming Webinars



Tooling Up for Service Desk Outsourcing

4me – Pink Elephant

Date: Friday, December 7, 2018
Time: 6:00AM PT | 9:00AM ET

When an organization decides to outsource its first line IT support, it will be confronted with the following question: Which service management tool will the service desk analysts use?

The customer organization is typically already using an application to capture the requests from its employees. The external first line support provider, however, will probably want to use its own tool because that has already been customized for its needs. Before the external provider can take over the customer’s service desk, a choice needs to be made.

The webinar reviews the pros and cons of the 3 options that are normally considered. But because all 3 have significant downsides, this webinar also looks at a 4th option that most organizations forget to consider.


Mistakes, Missteps & Mistletoe – Using Business Relationship Management To Its Full Potential

Graham Furnis – Pink Elephant
Graham Furnis

Management Consultant, Pink Elephant

Date: Thursday, December 13, 2018
Time: 9:00AM PT | 12:00 PM ET

Graham has a special holiday treat for you!

Join him for this insightful session and he will highlight several common missteps and mistakes, together with good practices for getting “under the mistletoe with your service partners for a warm BRM embrace!” Of course that means explaining how Business Relationship Management (BRM) can help navigate, orchestrate and connect all sides of the business – nothing naughty!

When it comes to implementing a BRM role, many organizations are misstepping their way through various well-intended processes looking for a way to define their BRM activities…this is a major mistake!

What should you do? In this informative webinar, Graham will highlight what typically goes wrong when implementing a BRM role. He will leave you with many little holiday gifts that will help you understand the best role for BRM within a typical organization, and he will explain how implementing completely new BRM processes is not necessarily needed. Instead, he explains how you can focus your improvement initiative to properly define existing opportunities in a way that adds the greatest business value.