Upcoming Webinars

ITIL 4 – A Holistic & Integrated View of Service Management

Troy DuMoulin – Pink Elephant
Troy DuMoulin

VP Research & Development, Pink Elephant

Date: Monday, August 26, 2019
Time: 12:00pm New York | 5:00pm London | 12:00am Singapore

Join Troy DuMoulin VP R&D at Pink Elephant and one of 12 people globally who are part of the ITIL 4 Lead Architecture team, as he describes how the ITIL 4 architecture has been designed to provide an overall holistic and integrated perspective of IT service management. Or, to use a metaphor, to provide the overall picture on the Puzzle Box. In this session, Troy will provide practical examples of how the ITIL 4 Service Value Chain supports the goal of breaking down cultural silos and enables the integration of Lean, Agile, DevOps and traditional ITIL practices.