Webinar: The integratedITSM™ System

Pink has co-created an exciting management system approach – integratedITSM™ – that is generating a lot of excitement in the industry!

The system describes how IT needs to work within business goals to achieve business results. Many IT organizations think they have integrated approaches, but they really don’t. Troy will describe three very specific levels of integration that IT organizations should consider in order to achieve optimal business value. He will profile the management system that is taken from Pink’s certification courses, integratedITSM™ Essentials and The integratedITSM™ System. 

Troy’s presentation includes an overview of the system's major concepts and components including:

• Understanding the three levels of the integrated systems approach and how they support business goals
• What ‘enablers’ are and what their significance is
• Business value and what this really means
• The voice of the customer – what it means and how/why to use this as your guiding light in supporting demand capture
• The roles of IT service management, Lean, DevOps, and other concepts in The integratedITSM System
• The concepts of demand, plan, build, and run

Don’t miss this eye-opening webinar to understand the next steps you can take to fully understand and then implement an integrated approach to IT service management.

Troy is a highly celebrated industry authority and is considered by many to be one of the world’s top ITSM and Lean experts. Take advantage of his 30+ years of vast knowledge and real-world consulting experience to understand what it really means to take a fully ‘integrated’ IT service management approach.