PINK ELEPHANT IS THE WORLD’S ITIL® 4RUNNER!
Pink Elephant once again leads the way in ITIL certification! Choose the world’s ITIL 4runner for your ITIL 4 certification.
When it comes to ITIL and IT service management, Pink continues to stand out – after 25 years and four versions of ITIL, we’re still the one everyone looks to first.
Over the years, NO OTHER organization has been as deeply entrenched and influential in ITIL as Pink. Having played many major and key roles in the development of ITIL over the years and now the new ITIL 4 lineup of courses, we’re extremely passionate and excited about this new release! Look no further than Pink Elephant for your ITIL 4 training and certification.
ITIL 4 CERTIFICATION PROGRAM
ITIL 4 Foundation is a mandatory requirement for all other courses.
To check availability for other courses in the ITIL 4 certification scheme, click here.
ITIL 4 FOUNDATION COURSE OVERVIEW
This two-day course prepares you for the examination leading to the Foundation certificate in IT service management.
The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes service management around 26 processes and functions that are part of a continuous process of five life cycles: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The entire v3 body of ITIL knowledge is still very worthwhile and relevant!
ITIL 4 takes you through a more evolved view of a service value system (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and integrates concepts from models such as Lean IT, Agile, and DevOps. It also aims to help businesses navigate the new technological era of digital services.
At the end of the course, attendees will have received:
- A high-level overview of ITIL v3’s five-step life cycle model and how the current 26 processes and functions map to the new ITIL 4 model SVS model
- The seven guiding principles of ITIL 4
- ITIL 4’s new service value chain
- The four dimensions of service management
- The 34 ITIL 4 practices, with a primary focus on 18 of these
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
WHO SHOULD ATTEND?
The ITIL 4 Foundation certification course is designed for anyone working in IT and looking for the most up to date IT service management education, as well as an understanding of how to provide business value in the digital era. It is also a must have for anyone who is looking to upgrade their ITIL v3 certification and knowledge.
PREREQUISITES
There are no mandatory prerequisites.
EXAM & CERTIFICATION
- This course prepares participants for the examination leading to the Foundation certificate in IT service management. The exam is 60 minutes in duration, includes 40 multiple-choice questions, and is administered online by an independent examination body. Participants are provided with an exam voucher so they can schedule the exam at their convenience on any date after completion of the course.
- A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam.
- You will attain 12 professional development units (PDUs) for Project Managers.
MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE
- Self-Paced Online:
- Learn at your own pace from your computer, anywhere at any time. Get the FULL course in e-learning format for three months.
- Public Web-Based:
- On specific dates throughout the year; hosted live, online, with our expert instructor.
- In-House:
- Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
- Web-Based: On dates convenient to you; exclusively for your team, hosted live online by our expert instructor.
If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right corner of this page.
SPECIAL OFFER – ITIL 4 MANAGING PROFESSIONAL (MP) PASS
Save BIG With our Bundle
This course is included in our MP Pass bundle – save over 30% off regular course fees and fast-track to achieving your ITIL 4 Managing Professional designation!
We’re making it even easier and more cost-effective for IT professionals to obtain their MP designation. For a limited time, Pink Elephant is offering the MP Pass, which bundles all five advanced MP courses into one package, at a much lower cost than taking each course on its own.
The Pass includes access to all five MP courses and is offered in self-paced online format or live, virtual, instructor-led format.
Find out more about our special offer, including how to purchase here!
SHOPPING CART
View terms and conditions related to public courses.
Fees do not include applicable tax, which is payable for all events presented in Canada.
