What It Really Takes to Manage a Highly Integrated and Business-Focused Service Desk

PINKMASTERCLASS SERIES

PinkMasterClass is a series of live, virtual ½-day workshops where you can learn from the world’s very best ‘master’ consultants and trainers on many different and specific subjects related to IT service management, process management, artificial intelligence (AI), organizational change management, business relationship management, and many more.

No need to leave your work duties for long multi-day courses. If you are not interested in, or don’t need certifications, these ½-day workshops are ideal for you. And the great news is that you can still learn from Pink’s very talented faculty – the most respected and experienced authorities in the industry.

We are also very proud that many PinkMasterClass subjects are unique to the industry and not taught by any other training organization.

Not only can YOU benefit from these ½-day workshops, but we can also present any of these to your entire team – contact info@pinkelephant.com for options or use the Chat feature by clicking on the pink circle in the bottom right of this page.

There are many PinkMasterClass workshops to choose from. For a complete list view the schedule-at-a-glance

WORKSHOP OVERVIEW

Attend this industry-unique, four-hour PinkMasterClass workshop to understand how to establish and maintain a highly effective and integrated service desk that includes incident, request, and problem management processes.

Matthew, one of the world’s most experienced and knowledgeable IT service management experts, will describe IT service management (ITSM), the service desk, and how the related processes together with strong communication contribute to business value. 

Using content from Pink Elephant’s integratedITSM™ Essentials certification course and PinkSCAN™ assessments, he will review key ITSM processes and components within The integratedITSM System, as well as discuss process management, effective process establishment, and the all-important critical success factor – communication. Matthew will explain process maturity and the five levels of CMMI from Carnegie-Mellon University and guide attendees through a service desk assessment using PinkSCAN, based on the CMMI model.

With close to 30 years in the IT industry, Matthew’s IT service management knowledge and implementation experience includes real-world roles as a senior IT operations director as well as a principal consultant who has helped a multitude of CIOs and organizations with process improvement initiatives. 

As Matthew takes attendees through how to establish a highly effective service desk and incident, request, and problem management processes, he will share many valuable here’s-how-to-really-do-it insights based on his highly experienced background.

COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Participants may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use .

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.