IT/Business Alignment In Action: Grab@Pizza


What does IT business alignment really mean? You actually bring it to life during this highly-interactive and very educational two-day training workshop that combines the power of experiential learning with a practical discussion on how to apply IT Service Management (ITSM) best practices.

In an interactive training workshop environment, supported by Pink Elephant trainers, participating teams learn to apply ITIL ® and ITSM concepts to real business situations. While adopting a company role with specific tasks, responsibilities and authority, participants learn to work as a team to produce tangible results within the challenging and realistic simulated-business environment.

Here is the scenario:

Your team runs the IT department of Grab@Pizza, one of the world’s largest pizza companies and your task is to support the business with excellent IT products and services. The market is highly competitive, which forces your business to design new products, develop powerful marketing and sales initiatives and develop a high level of operating excellence with a fast, low cost and high-quality delivery process. IT plays an important role in enabling the business to achieve its strategic aims. Your challenge is to align yourself with business demands and organise your IT capabilities in such a way that the business can achieve its targets for lowering operations costs, increasing revenue and market share, and increasing customer satisfaction and loyalty.


  • Deliver agreed IT Services with limited resources, in terms of budget and people
  • Minimise IT costs by optimising ITSM people, processes and supporting technology
  • Use Suppliers effectively
  • Prioritise IT investments and workload, in terms of Maintenance & Support and Innovation & Development
  • Translate Business Requirements into the required IT Services
  • Plan application development activities, prioritising the projects/changes planned on the Change Calendar
  • Minimise potential business risks to continuity caused by poor availability, capacity and security of the IT services
  • Realise and demonstrate business value

  • IT Business/Account Managers
  • IT Directors and Managers
  • ITSM Process Owners/Managers
  • ITSM Service Level Managers
  • ITSM Quality/Service Managers
  • Senior IT Analysts

8-15 confirmed participants are required to run this workshop.


There are no prerequisites for attending this workshop.


You will attain 12 professional development units (PDUs) for Project Managers.


To bring us onsite to your location to present this simulation, contact us at or +60 3 8605 3610.


Bring us onsite to present any ITIL course, and purchase this one-day interactive training workshop at the same time and receive a 10% discount off the total. Contact us at or +60 3 8605 3610.


Name Main Area of Focus Format
DevOps in Action: The Phoenix Project DevOps Virtual online, or onsite at your location
MarsLander® ITIL 4’s service value system, integrated IT service management Virtual online, or onsite at your location
IT/Business Alignment in Action: Grab@Pizza Business and IT alignment, business relationship management Onsite at your location
ITSM in Action: Apollo 13 ITIL v3, process management Onsite at your location
Agile Project Management in Action: The Challenge of Egypt Agile Onsite at your location
Special Bundle Offer

Bring us onsite to present any ITIL course, and purchase this one-day interactive training workshop at the same time and receive a 10% discount off the total. Contact us at or +60 3 8605 3610.

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