“Pink Elephant has hit another home run!”
– A Recent Course Attendee
COURSE OVERVIEW
This powerful certification course serves as a foundational pillar in the integratedITSM™ certification and designation framework (see below) and is a prerequisite for all six designations offered.
Tailored specifically for IT professionals, the course equips participants with a robust understanding of ‘systems thinking’ and its critical role in fostering a holistic viewpoint. This perspective empowers IT and business leaders to analyze the organization as an interconnected entity, recognizing the intricate dynamics among various functions, practices, and processes.
Building on this foundational concept, the course introduces The integratedITSM™ System, emphasizing the importance of interconnected components rather than isolated elements. Participants will delve into the relationships, interactions, and dynamics that define these systems, enabling them to enhance overall performance across the organization. This comprehensive approach prepares IT professionals to drive integration and collaboration, ultimately leading to more effective and efficient organizational outcomes and business results.
LEARNING OBJECTIVES
Participants will receive a comprehensive overview of ITSM integration across three levels:
- Integration between ITSM processes
- Integration of enabling practices with ITSM
- Integration of ITSM with business requirements
By exploring key ITSM processes, enabling practices, and the importance of performance measurement and continuous improvement, participants will learn how integratedITSM empowers organizations to achieve business goals efficiently and cost-effectively.
Upon the successful completion of this course, participants will understand:
- The key components, definitions, and benefits of The integratedITSM System
- System thinking and why and how this perspective promotes collaboration and fosters better communication among IT teams and other business units
- The importance of process governance and how ITSM processes can be effectively integrated
- How enablers, practices, and key roles such as organizational change management, Lean, value stream mapping, Agile, and DevOps contribute to successful IT service management
- The strategies for aligning IT with business functions, including the role of IT leadership, organizational structure, and performance improvement management
- The significance of each of the major components of The integratedITSM System, as depicted below:
THE integratedITSM™ DESIGNATION SCHEME
This certification course is part of Professional Designations’ new designation scheme for the integratedITSM™ and is required to achieve the following designations:
- integratedITSM™ Champion
- integratedITSM™ Professional
- Organizational Change Management Architect™
- IT Business Relationship Management Architect™
- Value Stream Mapping Architect™
- IT Performance & Improvement Management Architect™
Click on the graphic below to enlarge.
WHO SHOULD ATTEND?
This certification course is suitable for anyone working in IT or in roles that interact with IT.
PREREQUISITES
There are no prerequisites for this certification course.
Special offer: You can get The integratedITSM™ System self-paced online course for free, with the purchase of either the self-paced or live versions of the IT Business Leader certification course.
EXAM & CERTIFICATION
The exam is offered through Professional Designations and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be ordered for you by Pink Elephant.
- Duration: 45 minutes
- Supervised: Yes
- Format: Proctored online
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use.
