PINKMASTERCLASS SERIES
PinkMasterClass is a series of live, virtual ½-day workshops where you can learn from the world’s very best ‘master’ consultants and trainers on many different and specific subjects related to IT service management, process management, artificial intelligence (AI), organizational change management, business relationship management, and many more.
No need to leave your work duties for long multi-day courses. If you are not interested in, or don’t need certifications, these ½-day workshops are ideal for you. And the great news is that you can still learn from Pink’s very talented faculty – the most respected and experienced authorities in the industry.
We are also very proud that many PinkMasterClass subjects are unique to the industry and not taught by any other training organization.
Not only can YOU benefit from these ½-day workshops, but we can also present any of these to your entire team – contact [email protected] for options or use the Chat feature by clicking on the pink circle in the bottom right of this page.
There are many PinkMasterClass workshops to choose from. For a complete list view the schedule-at-a-glance
WORKSHOP OVERVIEW
Many IT organizations have sound processes in place for incident management, but some overlook the business’ critical need for establishing and managing an effective major incident management process. A major incident is one that has the highest impact and highest urgency. It affects a large number of users – often all at once and sometimes deprives the business of one or more crucial services. This half-day masterclass focuses specifically on:
- An introduction to the major incident management framework
- Good practices for major incident management
- Roles and responsibilities
- Resources management
- Communication strategies
- Establishment of the incident command system
- Q&A and a summary of takeaways
The content includes excerpts taken from Pink Elephant’s certification course, integratedITSM™ Essentials.
Graham is a highly accomplished trainer, consultant, and ITSM veteran. During this session, he will share practical real-world examples he has experienced during his many improvement engagements with IT organizations.
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Participants may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use .
