Integrated Service Management Essentials™

COURSE OVERVIEW

No other course provider gives you an 'integrated' view of IT service management (ITSM) – a must have in today’s turbulent business environment. This includes a unique 'Full Stack' view of DevOps, which is a necessity to successfully enable improved quality, higher speed, and a reduction in costs.

IT organizations are constantly challenged to improve the way services are delivered in respect to quality, speed, and cost. In response to these ongoing pressures, organizations have long turned to ITSM frameworks such as ITIL® to improve the quality and value of their service delivery capabilities.

In addition to ITIL, recent trends and market pressures have introduced new models, methods, and concepts designed to further accelerate traditional IT management practices such as project management, software development, and service delivery. However, many organizations find that these practices are leveraged in isolation by different teams. This leads to competition for resources – creating conflict and distracting management’s focus, rather than collaborating and gaining the benefit of integration.

The Integrated Service Management Essentials certification course adds to your knowledge of proven ITSM capabilities and demonstrates how the practices of Lean, Agile, and DevOps work together with ITIL processes to enable successful outcomes, remove waste, lower costs, and increase business value.

The course promotes the view that an 'integrated' approach to managing these practices is needed (and explains exactly how), and that it is not a matter of “which one do we choose?”

LEARNING OUTCOMES

By the end of this certification course, you will be able to articulate:

  • The concept of integrated service management in relation to business goals
  • The scope, benefits, and key touch points of integrated service management in respect to how ITIL, Lean, Agile, DevOps, and organizational change management practices collectively revitalize your service management initiative, enable process acceleration, reduce risk, lower costs, and deliver customer value
  • The differences in perspective and focus of a technology versus a service outcome-focused organization
  • The core service management life cycle stages and processes as defined by ITIL and how they are enabled or modified by other models such as Agile and DevOps
  • The core elements of Lean thinking, value stream mapping, and process improvement
  • Agile project management practices, including Scrum roles and processes
  • How the principles and automated practices of continuous delivery, integration, and deployment improve speed to value and reduce risk
  • The key principles of 'DevOps – The Full Stack' in respect to improved collaboration, continuous delivery, and automation
  • How organizational change management practices can be applied to achieve success with major cultural transformations
WHO SHOULD ATTEND?

This class is designed for anyone working in an IT organization with a role in service management, operations, project management, software development, management, and leadership.

PREREQUISITES

There are no mandatory prerequisites. Work experience in IT services is recommended.

EXAM & CERTIFICATION

This course prepares participants for the examination leading to the Integrated Service Management Essentials certificate, granted by Professional Designations:

  • Exam is one hour; multiple-choice; closed book
  • You will receive an exam voucher for the web-based exam, to be scheduled after the course
  • 12 PDUs are awarded (only available until December 31, 2020)
COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.

Training Method Description Purchase Options
Self-Paced Online (SPO) Learn at your own pace from your computer, anywhere at any time. Get the FULL course in e-learning format for three months. If you are an individual:
  • Purchase below in the shopping cart.
If you are looking to train your team:
  • Purchase a Team SPO Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact info@pinkelephant.com.
Public, Virtual Web-Based On specific dates throughout the year; hosted live, online, with our expert instructor. If you are an individual:
  • Purchase below in the shopping cart.
If you are looking to train your team:
  • Purchase a Team Public Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact info@pinkelephant.com.
Virtual, Live Team Training On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. If you are an individual:
  • This option is not applicable.
If you are looking to train your team: Click here to read a case study profiling how an organization has recently and very successfully utilized virtual team training.
Onsite, Live Team Training On dates convenient to you; exclusively for your team live, and at your location with our expert instructor. If you are an individual:
  • This option is not applicable.
If you are looking to train your team:
  • Onsite team training is currently not offered because of COVID-19 and social distancing protocols.
WE ALSO RECOMMEND

For those participants who are new to ITSM, Agile, Lean IT, and DevOps we also recommend:

Email us at info@pinkelephant.com, or ask your questions via our convenient Live chat window.

Purchase Course
Course Summary

Duration :
Public / In-House: 2 Days
Self-Paced Online: 3 Months

Formats Offered:
Self-Paced Online

Public
  • Live Classroom
  • Web-Based
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
Professional Designations

Integrated Service Management Essentials Self-Paced Online Course Demo


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Purchase this course with the MarsLander business simulation and receive 10% off the total.

Purchase Course
Course Dates for Integrated Service Management Essentials™
How
When
Where
Course Fee
Self-Paced Online
Self-Paced
Anytime
Anywhere
USD 595.00
Public Dates - Virtual Classroom
Virtual
Dec 14-15 2020
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Feb 25-26 2021
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Jun 21-22 2021
Web-Based
USD 1,595.00
Public Dates - Virtual Classroom
Virtual
Nov 08-09 2021
Web-Based
USD 1,595.00