Service Catalog Specialist™

Quote from a Raving Fan:

"The course I took was extremely informative and valuable. I was able to take the lessons learned about the content and bring them back to develop better strategies and designs in my organization."
COURSE OVERVIEW

The Service Catalog plays a crucial role in IT service delivery because it serves as the access point to all products and services offered by IT or other departments. An effective service catalog is a must-have business tool that can help build and nurture a positive relationship between the business units and IT. Another major benefit to building a comprehensive service catalog is a reduction in costs. As products and services are examined and clearly defined to meet the business' needs, this often leads to redesigning processes and restructuring resources that result in the standardization of supply and better operational control.

The savvy IT professional understands that a well-designed and efficiently implemented service catalog can dramatically impact the business-IT relationship by building trust in the capabilities of IT to deliver the right products and services that the business needs in a timely manner at a reasonable cost. The service catalog can also provide a foundation for planning and decision making, improved communication, and as a means for measuring performance.

Pink Elephant’s Service Catalog Specialist certification course takes you beyond theoretical guidance found in other courses to provide a deeper, more specialized, and practical understanding of the Service Catalog. Learn what is needed to define, create, implement, and manage the ongoing processes to realize the full potential of the Service Catalog!

The knowledge and skills this certification supplies can enable you to be a valuable resource to any IT organization.

LEARNING OUTCOMES

Upon successful completion of the Service Catalog Specialist course, you will be able to:

  • Explain essential terms for a Service Catalog
  • Articulate the three drivers behind the need for a Service Catalog and how they relate to the bigger picture
  • Define and structure services
  • Identify the factors in designing and organizing the Service Catalog
  • Articulate the key roles for a successful Service Catalog
  • Explain how the Service Catalog enables various office processes
  • List the various technology options available to create, implement, and maintain the Service Catalog
  • Identify Service Catalog success factors and metrics
WHO SHOULD ATTEND?

This certification course is for individuals who are responsible for defining, creating, implementing, and managing the ongoing processes of a Service Catalog, including Service Level Managers, Quality Managers, IT Managers, and Business Relationship Managers.

PREREQUISITES

There are no prerequisites for this course.

EXAM & CERTIFICATION

This course prepares participants for the examination leading to the Service Catalog Specialist certificate, granted by Professional Designations:

  • The exam is one hour in length and is a multiple-choice, closed book exam.
  • You will receive an exam voucher for the web-based exam, to be scheduled following the course.
  • After completion of this course, you may apply for self-directed learning PDUs through PMI. Letter of attendance is available upon request.
COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can only use the files under the Pink Elephant Terms of Use.

All attendees will be given access to Pink Elephant's learning portal, which contains numerous value-added documents, e-files, and enriched learning materials.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.

Training Method Description Purchase Options
Self-Paced Online (SPO)  Learn at your own pace from your computer, anywhere at any time. Get the FULL course in an e-learning format for 12 months. If you are an individual:
  • Purchase below in the shopping cart.

If you are looking to train your team:

  • Purchase a Team SPO Training Pass – purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact info@pinkelephant.com.
Public, Virtual Web-Based On specific dates throughout the year; hosted live, online, with our expert instructor. If you are an individual:
  • Purchase below in the shopping cart.
If you are looking to train your team:
  • Purchase a Team Public Training Pass ‐ purchasing your seats in bulk means volume discounts, which vary depending on how many seats you purchase at once.
To get a quote, open the Chat window below, or contact info@pinkelephant.com.
Team Training On dates convenient to you; exclusively for your team, hosted live online or at your location with our expert instructor.

Get a quote to train your team – open the Chat window below, or contact info@pinkelephant.com.

SHOPPING CART

View terms and conditions related to public courses.

To purchase the Service Catalog Specialist course, select one of the options below:

Option 1 – Virtual, Live Team Training
On dates convenient to you; exclusively for your team, hosted live online by our expert instructor. Get Quote
Option 2 – Team Training Pass
Purchase your seats for public courses in bulk and save up to 20%. Your staff do not have to attend course(s) together. Get Quote
Option 3 – Self-Paced Online

Learn at your own pace from your computer, anywhere at any time.

How Name Where Course Fee
Self-Paced Online
Self-Paced
Service Catalog Specialist Anywhere USD 835.00 Add To Cart
Option 4 – Public Courses

On specific dates throughout the year; hosted live, online, with our expert instructor.

To purchase only the Service Catalog Specialist course, select one of the options below.

Do you need a quote as part of your approval process? Get Quote
Purchase Course

Do you need a quote as part of your approval process?

Get a Quote
Course Summary

Duration:
Public / In-House: 2 Days

Self-Paced Online: 12 Months

Formats Offered:
Self-Paced Online

Public Web-Based
    In-House
    • Live Classroom
    • Web-Based

    Exam Provider:
    Professional Designations

    Course Dates for Service Catalog Specialist™
    How
    When
    Where
    Course Fee
    Self-Paced Online
    Self-Paced
    Anytime
    Anywhere
    USD 835.00
    Public Dates - Virtual Classroom
    Virtual
    May 09-10 2024
    Web-Based
    USD 2,020.00
    Public Dates - Virtual Classroom
    Virtual
    Jul 29-30 2024
    Web-Based
    USD 2,020.00
    Public Dates - Virtual Classroom
    Virtual
    Oct 17-18 2024
    Web-Based
    USD 2,020.00