flicker
instagram
youtube
linkedin
twitter
facebook

Pink Elephant

Knowledge Translated Into Results

Menu
Close

Search Pink Elephant:

ITIL® Software Scheme (ISS) Assessment

The ITIL Software Scheme (ISS) allows IT Service Management software tool vendors to obtain endorsement through AXELOS for an ITIL-based tool. This endorsement allows vendors to hold a valid ISS trademark licence and use the process compliant ITIL ‘swirl’ logo at a bronze, silver or gold level.

The ISS assessment operates through Licensed Software Assessors, qualified industry experts who have met the criteria set by AXELOS and have been approved by AXELOS to conduct ISS tool assessments.

Pink Elephant is certified as a Licensed Software Assessor by AXELOS.

Bronze Level Process Compliance is awarded for processes for which the tool meets the assessment criteria, demonstrating ITIL compliance to functionality, automation and documentation.

Silver Level Process Compliance is awarded for processes for which the tool meets the assessment criteria, demonstrating ITIL compliance to functionality, automation and documentation and for which the tool version assessed has been purchased and deployed in production in accordance with ITIL by at least three customers.

Gold Level Process Compliance is awarded for processes for which the tool meets the assessment criteria, demonstrating ITIL compliance to functionality, automation and documentation and for which the tool version assessed is endorsed as enabling the processes in production in accordance with ITIL by at least three customers providing evidence of the same with screenshots and or reports.

A software tool must achieve a 100% score for functionality and 100% score for automation and supporting admin/user documentation. In addition, for ISS Silver or Gold process compliance, 3 customer letters of reference for the processes assessed must be submitted and validated.

Download and complete self-assessment criteria to see how ISS compatible your tool is.

View the list of toolsets here.

If you’d like to learn more about ISS certification, you can review the AXELOS website.