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ITIL Foundation


This Foundation level course is the first in the ITIL certification. It is a mandatory requirement for all other levels within the certification scheme.

ITIL Scheme

After acquiring Foundation Level Certification, you can gain a deeper, more practical level of knowledge about ITIL by taking the other courses, also offered by Pink Elephant. Click here for course descriptions.


This course prepares you for the exam leading to the Foundation Certificate In IT Service Management.

This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions. These include:

Service Lifecycle Stage Processes & Functions
Service Strategy Strategy Management For IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management
Service Design Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Supplier Management
Service Transition Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management
Service Operation Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk
Continual Service Improvement Seven-Step Improvement Process


  • The course material is exactly what our organization needs, and it was delivered well”

  • “It was clear the instructor was an expert on the course material and used real life experience to help us understand and relate to the material. Excellent work!”

  • “As a former trainer, the instructor has a huge impact on the class. Their knowledge, training style and industry knowledge play a part to the success of the class and the success rate of their students truly grasping the information presented”


The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity. The agenda includes:

  • What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program
  • ITIL’s key concepts, definitions and objectives
  • ITIL’s “service-driven lifecycle” approach, and the structure, components and processes and functions of the five core ITIL books. For each of the five core books and the related processes and functions, the course provides:
    • A high level description of the main activities, goals and benefits
    • Process interrelationships and interdependencies, what “process integration” and “business integration” really mean
    • Key metrics and management reporting

The course prepares you for the examination leading to the Foundation Certificate in IT Service Management. This certification is the prerequisite for the Intermediate and Expert levels of ITIL certification.


ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework.


There are no mandatory prerequisites, however it is recommended that you read through the ITIL Foundation syllabus prior to the start of the course. Work experience in IT services is recommended.


  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online. A passing mark of 65% is required to receive your certificate. A sample exam is delivered during the course to help prepare attendees for the final exam
  • 2 ITIL credits
  • You will attain 18 professional development units (PDUs) for Project Managers


Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.


Many of our courses are available in Virtual format – meaning you just need an internet connection and certain system requirements, details of which will be provided to you.  And, a comfortable location with minimal distractions to attend.

Virtual courses are presented in two different agenda formats including full day programs from 10:00 am to 5:00pm ET each day of the course or half day course delivery programs with the student selecting to attend an AM (8:30 – 11:30 am ET) or PM (1:30 – 4:30 pm ET) course for the duration of the class. When you register for the course you will receive more detailed information.


Many of our courses are available in a self-paced online learning format – meaning you can learn from your computer anywhere, anytime, at your own pace! Unlike many others, our self-paced courses are a comprehensive, very rich learning experience – almost like being in a classroom! And, they consistently receive rave reviews. Subscriptions are for 3 months from the date your account is activated.


All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact 1-888-273-PINK or info@pinkelephant.com.

terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Course Dates for ITIL Foundation
Course Fee
USD 429.00
Mar 26-28, 2018
Virtual Course
USD 1,695.00
Apr 09-11, 2018
Chicago, IL
Public Course
USD 1,995.00
Apr 23-25, 2018
Virtual Course
USD 1,695.00
May 14-16, 2018
Philadelphia, PA
Public Course
USD 1,995.00
May 21-23, 2018
Virtual Course
USD 1,695.00
Jun 25-27, 2018
Virtual Course
USD 1,695.00
Jul 25-27, 2018
Virtual Course
USD 1,695.00
Aug 22-24, 2018
Scottsdale, AZ
Public Course
USD 1,995.00
Aug 27-29, 2018
Virtual Course
USD 1,695.00
Sep 24-26, 2018
Virtual Course
USD 1,695.00
Oct 22-24, 2018
Virtual Course
USD 1,695.00
Nov 26-28, 2018
Virtual Course
USD 1,695.00
Dec 17-19, 2018
Virtual Course
USD 1,695.00