Integrated Service Management Overview™

COURSE OVERVIEW

The interconnectivity of several new and long standing methodologies and best practices supporting IT Service Management (ITSM) is the key to driving real value for your internal business partners. But what are these practices and how do they work together to help IT deliver services better, faster and cheaper?

This 1-day course shows how proven ITSM capabilities and  Lean, Agile and DevOps practices can work together to enable digital transformation, accelerate IT processes, remove waste, lower cost and increase value to your customers.

You will learn the essential knowledge needed to adopt new practices and adapt service management processes to deliver business value throughout the organization.

LEARNING OUTCOMES

This overview introduces topics necessary for understanding and integrating core service management processes, Lean Thinking, Agile project management and DevOps. Specifically, you will understand:

  • The concept of Service vs. Technology Management
  • The core service management processes required by every organization
  • Principles of System’s Thinking and Value Stream Orientation
  • How Integrated Service Management is the interconnectivity of Service Management, Lean, Agile and DevOps practices
  • The core elements of Lean Thinking and process improvement
  • Agile project management practices including SCRUM roles and processes
  • The key principles of DevOps and how it improves collaboration, continuous delivery and automation
  • How the integration of these practices enables process acceleration, reduction of risk and lower costs to increase business value
  • How Integrated Service Management can revitalize your service management initiatives
WHO SHOULD ATTEND?

This overview is designed for anyone specializing, managing and working in an IT organization.

PREREQUISITES

No prerequisites are required.

COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.

WE ALSO RECOMMEND

If you are new to ITSM, Agile, Lean IT or DevOps and would like more detailed guidance on how to apply any of those techniques and practices, we also suggest:

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

  • In-House (On-Site):
    • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
    • Web-Based: On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.

If you would like more information on any of these options, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right corner of this page.

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

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Course Summary

Duration (Public / In-House):
1 Day

Formats Offered:
In-House
  • Live Classroom
  • Web-Based

Exam Provider:
No Exam

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