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Integrated Service Management™ Overview

COURSE OVERVIEW

The interconnectivity of several new and long standing methodologies and best practices supporting IT Service Management (ITSM) is the key to driving real value for your internal business partners. But what are these practices and how do they work together to help IT deliver services better, faster and cheaper?

This 1-day course shows how proven ITSM capabilities and  Lean, Agile and DevOps practices can work together to enable digital transformation, accelerate IT processes, remove waste, lower cost and increase value to your customers.

You will learn the essential knowledge needed to adopt new practices and adapt service management processes to deliver business value throughout the organization.


LEARNING OUTCOMES

This overview introduces topics necessary for understanding and integrating core service management processes, Lean Thinking, Agile project management and DevOps. Specifically, you will understand:

  • The concept of Service vs. Technology Management
  • The core service management processes required by every organization
  • Principles of System’s Thinking and Value Stream Orientation
  • How Integrated Service Management is the interconnectivity of Service Management, Lean, Agile and DevOps practices
  • The core elements of Lean Thinking and process improvement
  • Agile project management practices including SCRUM roles and processes
  • The key principles of DevOps and how it improves collaboration, continuous delivery and automation
  • How the integration of these practices enables process acceleration, reduction of risk and lower costs to increase business value
  • How Integrated Service Management can revitalize your service management initiatives


WHO SHOULD ATTEND

This overview is designed for anyone specializing, managing and working in an IT organization.


PREREQUISITES

No prerequisites are required.


COURSE MATERIAL

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.


WE RECOMMEND

If you are new to ITSM, Agile, Lean IT or DevOps and would like more detailed guidance on how to apply any of those techniques and practices, we also suggest:


VIRTUAL COURSES

Many of our courses are presented in virtual format – live, via the web. When you register for the course you will receive more detailed information.


IN-HOUSE TRAINING

All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact us at 1-888-273-PINK or info@pinkelephant.com.


TERMS & CONDITIONS

View terms and conditions related to public courses.


DATES & FEES

Fees do not include applicable tax, which is payable for all events presented in Canada.

Course Dates for Integrated Service Management™ Overview
When
Where
How
Course Fee
Dec 18, 2017
Web-Based
Virtual Course
USD 645.00
Jan 12, 2018
Web-Based
Virtual Course
USD 645.00
Feb 09, 2018
Web-Based
Virtual Course
USD 645.00
Mar 09, 2018
Web-Based
Virtual Course
USD 645.00
Apr 06, 2018
Web-Based
Virtual Course
USD 645.00
May 11, 2018
Web-Based
Virtual Course
USD 645.00
Jun 08, 2018
Web-Based
Virtual Course
USD 645.00