PINKMASTERCLASS SERIES
PinkMasterClass is a series of live, virtual ½-day workshops where you can learn from the world’s very best ‘master’ consultants and trainers on many different and specific subjects related to IT service management, process management, artificial intelligence (AI), organizational change management, business relationship management, and many more.
No need to leave your work duties for long multi-day courses. If you are not interested in, or don’t need certifications, these ½-day workshops are ideal for you. And the great news is that you can still learn from Pink’s very talented faculty – the most respected and experienced authorities in the industry.
We are also very proud that many PinkMasterClass subjects are unique to the industry and not taught by any other training organization.
Not only can YOU benefit from these ½-day workshops, but we can also present any of these to your entire team – contact [email protected] for options or use the Chat feature by clicking on the pink circle in the bottom right of this page.
There are many PinkMasterClass workshops to choose from. For a complete list view the schedule-at-a-glance
WORKSHOP OVERVIEW
Attend this session to understand what ‘process management’ really means! Jennifer will take you through numerous key learning points not taught by any other training supplier about what it really takes to establish and manage a highly effective problem management process.
Part 1: Jennifer will use content taken from Pink Elephant’s certification course, integratedITSM™ Essentials to describe what IT service management is and how it enables business value. Followed by a review of what is a ‘process’ is and its many components, she will also provide an overview of the key IT service management processes and capabilities that are considered must-haves for any IT organization. There will then be a discussion about process management and a review of the building blocks for effectively establishing and managing the specific process featured in the workshop.
Part 2: This includes a review of the concept of process maturity. There will be an explanation of CMMI (Capability Maturity Model Integration), which consists of five levels and was developed at Carnegie-Mellon University. There will also be a discussion about each of the five levels and their relevance to process management.
Part 3: Jennifer will walk attendees through a multi-question assessment specifically for problem management by using Pink’s assessment approach and questionnaire taken from PinkSCAN™, Pink’s IT service management assessment tool. This is based on the CMMI model described in part two.
Jennifer is one of the industry’s most experienced and knowledgeable IT service management consultants. With over 25 years of experience, she has helped numerous IT organizations “get it right”. As Jennifer walks attendees through the concepts of process maturity and the problem management process assessment, she will share many valuable insights and do’s and don’ts based on her very deep pockets of real-world experience.
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Participants may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use .
